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Glass Ceiling with Obstacles: A Study of Work Engagement and Work Empowerment of Women in the Hospitality Industry

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Dissertation(1.66 MB)

Date

2023

Authors

Pereira, Xuxa

Supervisor

Wang, Pola

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Degree name

Master of International Hospitality Management

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Publisher

Auckland University of Technology

Abstract

The hospitality industry is one of the most dynamic sectors in the world. It significantly contributes to a range of employment opportunities for women in the global economy. However, it also contributes to many challenges that impede women’s work engagement and empowerment. The ‘glass ceiling’ effect is one of the most significant challenges limiting women’s careers and access to managerial positions. There are several obstacles, such as gender inequality, that lead to unequal pay and a lack of opportunities for training and development. This study explores the glass ceiling and the obstacles within the hospitality industry that may limit women’s advancement into their careers. The aim of the current study was to contribute to academic knowledge and suggest practical strategies to overcome the effects of the glass ceiling. The findings revealed a significant negative relation between the glass ceiling and the work engagement and work empowerment of women in the hospitality industry. The study also highlighted the mediating role of work obstacles between the glass ceiling and employees’ work performance. The findings of this study shed light on the myriad daily challenges that women face; they also underline the importance of addressing the effects of the glass ceiling and the need to cultivate an environment of equality, success, empowerment and supportive engagement for women employees in the hospitality industry.

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Permanent link

http://hdl.handle.net/10292/16972

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Masters Dissertations