The Effects of Work Disengagement on Flight Attendants’ Well-Being: The Mediating Role of Organisational Commitment and the Moderating Role of Employment Status

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aut.embargoNoen_NZ
aut.filerelease.date2024-11-10
aut.thirdpc.containsNoen_NZ
dc.contributor.advisorKim, Chloe S.
dc.contributor.advisorKim, Peter B.
dc.contributor.authorAlmeida, Myron Vivek
dc.date.accessioned2021-11-09T21:27:06Z
dc.date.available2021-11-09T21:27:06Z
dc.date.copyright2021
dc.date.issued2021
dc.date.updated2021-11-05T10:55:35Z
dc.description.abstractThis study examined both the mediating process of flight attendants’ organisational commitment between their work disengagement and well-being and the moderating role of employment status in the mediation process. Using a sample of 171 flight attendants from a Middle East airline, the research hypotheses were tested through Hayes’ PROCESS macro. The study introduced employees’ work disengagement at four levels: psychological, physical, emotional, and financial. The results showed that “organisational commitment of flight attendants” as a mediator in the link between work disengagement and well-being. All flight attendants exhibited high levels of psychological, physical, emotional, and financial disengagement. This study categorized the employment status of flight attendants as either currently active or temporarily inactive. Results indicated that irrespective of employment status, both sets of flight attendants experienced high levels of disengagement. Temporarily inactive flight attendants were found to be more committed to their organisation and exhibited stronger well-being, compared to those who were currently active. Financial disengagement had a positive effect on currently active flight attendants. Based on the research findings, the study explains the theoretical and practical implications of the results for airline management companies.en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/14642
dc.language.isoenen_NZ
dc.publisherAuckland University of Technology
dc.rights.accessrightsOpenAccess
dc.subjectWork disengagementen_NZ
dc.subjectFlight attendanten_NZ
dc.subjectOrganisational commitmenten_NZ
dc.subjectWell-beingen_NZ
dc.subjectEmployment statusen_NZ
dc.subjectPhysical disengagementen_NZ
dc.subjectPsychological disengagementen_NZ
dc.subjectEmotional disengagementen_NZ
dc.subjectFinancial disengagementen_NZ
dc.titleThe Effects of Work Disengagement on Flight Attendants’ Well-Being: The Mediating Role of Organisational Commitment and the Moderating Role of Employment Statusen_NZ
dc.typeThesisen_NZ
thesis.degree.grantorAuckland University of Technology
thesis.degree.levelMasters Theses
thesis.degree.nameMaster of International Hospitality Managementen_NZ
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