Fly with Me: A Digital Wayfinding Guide for Personalised and Inclusive Traveller Experience in Airports
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Virieux, Marin
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Douglas, Carl
Smith, James
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Auckland University of Technology
Abstract
Navigating airports can be challenging due to complex signage systems, information overload, and diverse traveller needs. This research explores how digital signage and mobile apps can complement physical airport signage to create a seamless, personalised, and accessible wayfinding experience for travellers.
The study employs visual site mapping, space mapping, and user journey mapping to analyse existing airport signage systems, identify inconsistencies, and develop a user-centred digital prototype for a wayfinding solution. Using the metaphor of the guide, the project reimagines the wayfinding experience as a supportive, context-aware assistant that helps users throughout their journey.
It highlights the effectiveness of integrating real-time data, user-centred design, and international wayfinding standards to streamline airport navigation and reduce cognitive load. This study provides insights into improving airport wayfinding by linking physical and digital navigation tools, enhancing accessibility, and informing future smart wayfinding developments.