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Factors That Affect Employee Turnover in Five-star Hotels in Beijing, China

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Dissertation(2.15 MB)

Date

2017

Authors

Supervisor

Brocx, Monique

Item type

Dissertation

Degree name

Master of International Hospitality Management

Journal Title

Journal ISSN

Volume Title

Publisher

Auckland University of Technology

Abstract

This research replicates the work done by Emiroğlu, Akova and Tanrıverdi (2015) in Istanbul and aims to determine the relationship between the demographic factors (gender, education, marital status, age) and the employment factors (wage, position, length of tenure, years of working in the hospitality industry, working hours, work-life balance, job pressure) on the turnover intention of employees working in five-star hotels in Beijing, China. The online software Qualtrics was used to conduct anonymous questionnaires and used as the main data collection tool in the survey. Distribution of the online questionnaire began on 3 September and ended on 12 October. The research collected 80 effective responses from hotel staff and managers from different positions of various five-star hotels in Beijing, China. In the data analysis of the research, t-test, ANOVA and correlation coefficients have been applied to test the hypotheses and to determine the relationship between various factors and the turnover intention of the employees. The result of the research indicated that the demographic factors such as age and marital status, as well as employment factors such as employment position, wage level, length of tenure, years of working in the hospitality industry, working hours, work-life balance and job pressure are determinants for the turnover intentions of employees working in five-star hotels in Beijing, China. It was not found that gender has a significant relationship with the turnover intention of employees. Differences between gender in education level, position and wage in five-star hotels in Beijing were not found in this research.

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Keywords

Chinese hospitality industry, Employee turnover, Five-star hotels, Employee turnover factor, Beijing's five-star hotel

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DOI

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Permanent link

https://hdl.handle.net/10292/10613

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Masters Dissertations