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Motivation, barriers and impacts of mobile technology in four OECD countries: a literature review of e-government service deployment

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Whole thesis(744.19 KB)

Date

2010

Authors

Supervisor

Petrova, Krassie

Item type

Thesis

Degree name

Master of Computer and Information Sciences

Journal Title

Journal ISSN

Volume Title

Publisher

Auckland University of Technology

Abstract

Information and communication technologies significantly influence the work of local and central government agencies. An electronic government (e-Government) service is capable of providing intangible value to all stakeholders, and additionally builds a linkage for effortless communication between government and citizens. This dissertation aims to examine factors and issues that influence the e-Government service deployment, including advantages, disadvantages and its future trends. The researcher has conducted a systematic literature review and qualitatively analysed 136 recent articles about e-Government services deployment in four countries that are members of the Organization for Economic Co-operation and Development (OECD). A range of factors relevant to e-Government service deployment motivators, barriers and future trends are identified and an internationally applicable framework of e-Government service deployment is constructed. Mobile technology and its impact on e-Government service deployment are investigated. M-Government has been identified as an extension of e-Government service deployment.

Description

Keywords

e-government, m-government, OECD, Systematic literature review, e-government service deployment, Mobile technology

Source

DOI

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Permanent link

https://hdl.handle.net/10292/917

Collections

Masters Dissertations