An Exploratory Review of Consumer Trust and Its Antecedents in e-Commerce
| aut.embargo | No | en_NZ |
| dc.contributor.advisor | Glynn, Mark | |
| dc.contributor.author | Ding, Celina | |
| dc.date.accessioned | 2018-03-08T03:05:34Z | |
| dc.date.available | 2018-03-08T03:05:34Z | |
| dc.date.copyright | 2003 | |
| dc.date.issued | 2003 | |
| dc.description.abstract | There is a general agreement in literature that improving online trust between businesses and consumers would create a greater success for e-commerce. Building consumer trust in e-commerce and developing long-term relationships with consumers is the key to exploiting the potential of e-commerce (Grabner-Krauter and Kaluscha, 2003). Trust in the e-commerce context is a relatively new phenomenon and traditional trust research does not provide enough knowledge to explain and predict consumer trust in e-commerce. The conceptualizations of the trust construct and the relationship between trust and its antecedents are not theoretically derived nor thoroughly validated in e-commerce. Hence there is a need to examine the notion of trust in this emerging context. This study takes the form of a literature review, which integrates literature on e-trust by critically synthesizing and analysing articles published on the topic of consumer trust in e-commerce (e-trust). This approach is achieved by discussing trust in diverse disciplines which e-trust models are based on. Literature on the topic of antecedents of e-trust is selected and analysed, and the results and findings are presented at the end. The findings suggest that there still exist conceptual confusions of trust in e-commerce. The literature on consumer e-trust suffers because of the complexity and multi-dimensions of trust (Lewis and Weigert, 1985). This hinders empirical studies from examining a broader picture of consumer e-trust. Most of the selected literature is based on different theoretical foundations or disciplines and each study has focused on a selected aspect of the relationship between the on-line consumer, the Internet vendor and the Internet channel. This makes it difficult to compare and contrast the relationship between trust and the antecedents of trust in e-commerce. Disposition to trust (consumer’s personality trait), trustworthiness of the Internet vendor, and institutional trust are found to be major antecedents of consumer e-trust in this study. | en_NZ |
| dc.identifier.uri | https://hdl.handle.net/10292/11416 | |
| dc.language.iso | en | en_NZ |
| dc.publisher | Auckland University of Technology | |
| dc.rights.accessrights | OpenAccess | |
| dc.subject | Electronic commerce -- New Zealand | en_NZ |
| dc.subject | Consumers -- Attitudes | en_NZ |
| dc.subject | Trust | en_NZ |
| dc.title | An Exploratory Review of Consumer Trust and Its Antecedents in e-Commerce | en_NZ |
| dc.type | Dissertation | en_NZ |
| thesis.degree.grantor | Auckland University of Technology | |
| thesis.degree.name | Master of Business | en_NZ |