Developing and implementing a user-centred intranet organisational culture, communication and knowledge management
dc.contributor.author | Thorn, Warwick | |
dc.date.accessioned | 2008-04-18T01:11:59Z | |
dc.date.available | 2008-04-18T01:11:59Z | |
dc.date.copyright | 2006-11-27 | |
dc.date.issued | 2006-11-27 | |
dc.description.abstract | The research recorded in this thesis tells the story of developing and implementing a user-centred intranet in the organisation where I work in a senior management position. My management support of the process led to adopting a networked model in our organisation, and also to my embracing the role of communications management.The organisation in which I work has a high rate of change and an entrepreneurial culture which is sometimes chaotic. This challenging environment was a good testing ground for the project, which sought to explore a number of propositions affirming the value of user-centred intranets.Developing and implementing the intranet encouraged collaboration amongst staff members. The intranet became a new channel of communication, which usefully enhanced the staff's ability to share and find out what was going on, who did what and how to contact them. My interventions as a manager, which occurred in parallel with the technological development of the intranet, led to spin-off organisational improvements such as an improved collaborative reporting system, the restructuring of the organisation manual files, and the establishment of a collaboratively-focussed full monthly staff meeting. Developing and implementing a user-centred intranet was a dynamic way to effect change in the organisation and orient it towards a networked organisational model, one which is communication rich, both collaborative and participative.The project was driven by my belief that a user-centred emphasis in intranet design is necessary in today's knowledge-based global economy, where there is a high rate of change. The networked organisational model should be embraced as a flexible model catering for change by promoting organic and dynamic networking within an organisation. This environment is communication-rich and collaborative, and a user-centred intranet is a communication channel well suited to support this model.A user-centred intranet should not be seen merely as an organisational artefact, but also as the a process of developing and implementing it will open up an organisation's culture, communication, and knowledge management in a participatory way. However, the degree that this will be achieved depends on a number of factors. For instance, the leaders of an organisation need to embrace a networked organisational model, encouraging and resourcing communication management for a culture of participation and collaboration. | |
dc.identifier.uri | https://hdl.handle.net/10292/101 | |
dc.publisher | Auckland University of Technology | |
dc.rights.accessrights | OpenAccess | |
dc.subject | Intranets (Computer networks) | |
dc.subject | Design and construction | |
dc.subject | Communication Studies | |
dc.title | Developing and implementing a user-centred intranet organisational culture, communication and knowledge management | |
dc.type | Thesis | |
thesis.degree.discipline | School of Communication Studies | en_US |
thesis.degree.grantor | Auckland University of Technology | |
thesis.degree.level | Masters Theses | |
thesis.degree.name | Master of Communication Studies |
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