Towards Conceptualizing Information Transparency and its Role in Internet Consumers' Concerns: A Literature Review

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dc.contributor.authorCheah, Sin Meien_NZ
dc.contributor.authorDewan, Saifen_NZ
dc.date.accessioned2014-12-04T01:20:11Z
dc.date.available2014-12-04T01:20:11Z
dc.date.copyright2014en_NZ
dc.date.issued2014en_NZ
dc.description.abstractIn recent years, calls for a safer online shopping environment are growing louder. Empirical studies on consumers’ expectations of ethical e-commerce practices have found that the top concerns among e-shoppers revolved around security of transactions, privacy protection of personal data, deception and reliability issues. Consumer generally desire richer and truthful information to make purchase decisions. By addressing the information needs of consumers, transparency presents itself as a promising concept for firms to leverage towards strategizing its role in ethical practices. This paper revisits the consumer-perceived ethical issues in e-commerce literature, presents the disclosure paradox faced by e-seller firms, reviews the various conceptualizations of transparency in multidisciplinary literature and suggests extending the transparency strategy to map to consumers’ informational needs and concerns.en_NZ
dc.identifier.citationProceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
dc.identifier.isbn978-1-927184-26-4
dc.identifier.urihttps://hdl.handle.net/10292/8095
dc.publisherACIS
dc.rights.accessrightsOpenAccess
dc.titleTowards Conceptualizing Information Transparency and its Role in Internet Consumers' Concerns: A Literature Reviewen_NZ
dc.typeConference Contribution
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Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand