A Framework for Clarifying the Goal and Implementation of ISO

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dc.contributor.authorAl-Hameed, Laylaen_NZ
dc.contributor.authorDobson, Philipen_NZ
dc.contributor.authorJackson, Paulen_NZ
dc.date.accessioned2014-12-04T01:20:10Z
dc.date.available2014-12-04T01:20:10Z
dc.date.copyright2014en_NZ
dc.date.issued2014en_NZ
dc.description.abstractMany organizations are dissatisfied with the outcomes of ISO implementations. This paper proposes that this dissatisfaction is often a consequence of a lack of clarity as to the goal of the implementation and the lack of a clear linkage to the organizational goal over the implementation. The paper proposes that the use of the relatively new tool from the Theory of Constraints – the Strategy and Tactic (S&T) tree can help to provide this linkage and to guide the subsequent implementation. The integration of the S&T Tree and Treacy and Wiersema’s Value Discipline model (1993) is used to focus the original goal setting and subsequent implementation. A case example is then presented to illustrate the application of the model.en_NZ
dc.identifier.citationProceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
dc.identifier.isbn978-1-927184-26-4
dc.identifier.urihttps://hdl.handle.net/10292/8090
dc.publisherACIS
dc.rights.accessrightsOpenAccess
dc.titleA Framework for Clarifying the Goal and Implementation of ISOen_NZ
dc.typeConference Contribution
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Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand