Improving the Accessibility of the Tourism Industry in New Zealand

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aut.relation.articlenumber10478en_NZ
aut.relation.issue24en_NZ
aut.relation.journalSustainabilityen_NZ
aut.relation.pages17
aut.relation.volume12en_NZ
aut.researcherDrabsch, Julie
dc.contributor.authorCockburn-Wootten, Cen_NZ
dc.contributor.authorMcIntosh, Aen_NZ
dc.date.accessioned2021-08-24T01:58:03Z
dc.date.available2021-08-24T01:58:03Z
dc.date.copyright2020en_NZ
dc.date.issued2020en_NZ
dc.description.abstractInternationally, the accessible tourism market has been identified as a growing segment that could lead the way for social inclusiveness, as well as providing the industry with financial gains and destination competitiveness. Despite the increased number of people who travel with access requirements, the sector still lacks an understanding of the expectations and experiences of access tourists. Accessible tourism covers an array of impairments from people who are immobile, visually impaired, an invisible impairment, parents with pushchairs, and seniors. The purpose of this study was to understand the expectations and experiences of the access consumer to suggest improvements for accessibility for the New Zealand tourism sector. The social model of disability was adopted to examine the sector and framed the semi-structured interviews with access consumers. Key results identified from the data were the need to achieve dignity in service offerings to gain experiences that facilitate independence and equity of access, access to information before the travel that is clear and accurate to aid planning, and accessible transport and education. In conclusion, the paper calls for the New Zealand tourism industry to align with the Disability Strategy sustainability goals to achieve equity and inclusion and create enjoyable accessible experiences in their tourist offerings.
dc.identifier.citationSustainability 2020, 12(24), 10478; https://doi.org/10.3390/su122410478
dc.identifier.doi10.3390/su122410478en_NZ
dc.identifier.issn2071-1050en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/14437
dc.publisherMDPI AGen_NZ
dc.relation.urihttps://www.mdpi.com/2071-1050/12/24/10478en_NZ
dc.rights© 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/)
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectAccessibility; New Zealand; Tourism; Lived experiences; Dignity; Tourism communications and information; Transport; Tourism education
dc.titleImproving the Accessibility of the Tourism Industry in New Zealanden_NZ
dc.typeJournal Article
pubs.elements-id396178
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Faculty of Culture & Society
pubs.organisational-data/AUT/Faculty of Culture & Society/School of Hospitality & Tourism
pubs.organisational-data/AUT/Faculty of Culture & Society/School of Hospitality & Tourism/PBRF - review
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF Reviewers
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society/Hospitality and Tourism - PBRF Reviewers
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society/Hospitality and Tourism
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