Critical Success Factors (CSFs) of Agile ERP Development and Implementation Projects

Zhang, Lifan
Subasinghage, Maduka
Madanian, Sam
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Master of Business
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Auckland University of Technology

Agile methods are becoming a successful solution for ERP development and implementation compared to traditional waterfall methods, which constantly focus on technical excellence and support constant requirement changes. Although agile ERP development and implementation have obvious advantages, many software developers and project managers still lack a comprehensive understanding of the CSFs of agile ERP. This research invited six participants from IT services firms and consultancies in New Zealand and Singapore to conduct semi-structured interviews and generate CSFs codes from the data they provided. The pre-interview literature review summarized the CSFs from previous ERP or agile software development projects and categorized them into five dimensions: organizational, process, system, people, and technology. Each dimension contains main CSFs, and the main CSFs are further decomposed into sub-CSFs, setting up a frame of reference for later answering the questions of this study. Finally, the findings explain the 10 most important success factors for agile ERP development and implementation, with the highest proportion being the human factor. Some of these success factors duplicate or are similar to success factors from the past literature (for example, acceptance of agile methodologies and top-down coaching) and also generate entirely new factors such as the Cloud ERP trend.

Keywords: ERP, Agile Methods, Critical Success Factors

ERP , Agile Methods , Critical Success Factors
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