Poor Medication Adherence (MA) remains a major challenge to ensuring good patient health. This qualitative study examines health professionals’ and health technology designers’ insights for improving this problem using mHealth. We interviewed twenty-three New Zealand health professionals and analysed the interviews using content analysis. In this paper, we discuss the four main themes that emerged from our analysis: 1) patient characteristics, 2) collaboration among members of the health team, 3) medication impact including effectiveness and side effects 4) technology acceptance. We present a conceptual model to visually summarise MA issues from healthcare professionals' and technology designers’ perspective.