The end of the affair: exit interview efficacy in a New Zealand Hotel chain

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aut.researcherWilliamson, David
dc.contributor.authorParker, J
dc.contributor.authorHarris, C
dc.contributor.authorWilliamson, D
dc.date.accessioned2011-10-03T01:47:35Z
dc.date.available2011-10-03T01:47:35Z
dc.date.copyright2007
dc.date.issued2007
dc.description.abstractThis paper presents findings from data analysis of formal exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand was collected nationally at multiple sites and is further illuminated by qualitative data focusing on a single site case study. The other brand represents a single site, with data gathered from 2001 to 2005. The theoretical foundations of employee turnover and exit interview efficacy are discussed in the literature review. Particular focus is placed on the antecedents of turnover in the organisational entry phase of the employment relationship, with questions being raised around the importance of socialisation. In an industry that has traditionally high employee turnover, the efficacy of exit interviews in providing feedback on organisational entry is of crucial importance. Findings raise discussion questions regarding the effectiveness of information provided by both hotel chain’s exit interview process, and furthermore lead the authors to ask how organisational improvement be directed if there is a process in place that fails to provide applicable employee feedback?
dc.identifier.citationIn: McDonnell, Ian (Editor); Grabowski, Simone (Editor); March, Roger (Editor). CAUTHE 2007: Tourism - Past Achievements, Future Challenges. Sydney, N.S.W.: University of Technology Sydney, pp.1056-1068
dc.identifier.isbn7980646469980
dc.identifier.urihttps://hdl.handle.net/10292/2210
dc.publisherUniversity of Technology, Sydney Sydney, Australia
dc.rightsAuckland University of Technology (AUT) encourages public access to AUT information and supports the legal use of copyright material in accordance with the Copyright Act 1994 (the Act) and the Privacy Act 1993. Unless otherwise stated, copyright material contained on this site may be in the intellectual property of AUT, a member of staff or third parties. Any commercial exploitation of this material is expressly prohibited without the written permission of the owner.
dc.rights.accessrightsOpenAccess
dc.subjectExit Interviews
dc.subjectTurnover
dc.subjectHospitality
dc.subjectRetention
dc.subjectSocialisation
dc.titleThe end of the affair: exit interview efficacy in a New Zealand Hotel chain
dc.typeConference Contribution
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Applied Humanities
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/NZWALMI
pubs.organisational-data/AUT/PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers/APH Hospitality
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