Emotional labour in the hospitality industry: A case study in an international Auckland hotel

Roberts, ElizabethSu, Fen2018-03-142018-03-1420052005https://hdl.handle.net/10292/11451enHotels -- Personnel managementHotels -- Personnel management -- New Zealand -- Auckland -- Case studiesHotels -- Employees -- Job stressHotels -- Employees -- Job stress -- New Zealand -- Auckland -- Case studiesHotels -- Customer servicesHotels -- Customer services -- New Zealand -- Auckland -- Case studiesSocial interactionInterpersonal relationsEmotional labour in the hospitality industry: A case study in an international Auckland hotelDissertationOpenAccess