Petrova, KHartmann, SZhou, XKirchberg, M2011-11-102012-03-062011-11-102012-03-06200820089th International Conference on Web Information Systems Engineering (WISE 2008), Auckland, New Zealand, 2008-09-01 - 2008-09-03, pages 12 - 23978-3-540-85199-8https://hdl.handle.net/10292/3460Mobile payment normally occurs as a wireless transaction of monetary value and includes the initiation, authorization and the realization of the payment. Such transactions are facilitated by purpose-built mobile payment systems that are part of the service infrastructure supporting the functioning of mobile business applications. A number of stakeholder groups may be involved in concluding a mobile payment transaction, among them customers, mobile operators, financial institutions, merchants, and intermediaries. In this paper, mobile payment systems are characterised from the point of view of the stakeholder groups. Building on existing work, a supply and demand model for the investigation of mPayment services is presented, and applied to a case study.An author may self-archive an author-created version of his/her article on his/her own website and or in his/her institutional repository. He/she may also deposit this version on his/her funder’s or funder’s designated repository at the funder’s request or as a result of a legal obligation, provided it is not made publicly available until 12 months after official publication. He/ she may not use the publisher's PDF version, which is posted on www.springerlink.com, for the purpose of self-archiving or deposit. Furthermore, the author may only post his/her version provided acknowledgement is given to the original source of publication and a link is inserted to the published article on Springer's website. The link must be accompanied by the following text: "The final publication is available at www.springerlink.com”. (Please also see Publisher’s Version and Citation)Mobile paymentmPaymentMobile commerceStakeholdersValue chainCustomer-centricAdoptionConference ContributionOpenAccess10.1007/978-3-540-85200-1_4