Kathriarachchi, EranjanaAlam, ShafiqWeerasinghe, KasuniPauleen, David2024-12-132024-12-132024-11-22Australasian Journal of Information Systems, ISSN: 1039-7841 (Print); 1326-2238 (Online), Australasian Association for Information Systems, 28. doi: 10.3127/ajis.v28.48691039-78411326-2238http://hdl.handle.net/10292/18463While recommender systems (RS) used in e-commerce have improved significantly providing customers with a personalised shopping experience, scholars have constantly raised concerns over the risks associated with e-commerce RS. However, a lack of methodological synthesis of risk-generating events associated with e-commerce recommender systems has curtailed systematic investigation of the risks of e-commerce RS. This paper presents a scoping review aimed at addressing this gap by synthesising different risk-generating events involved with the use of e-commerce RS as reported in the literature that could affect the welfare of customers who use those systems. Accordingly, peer-reviewed research studies published from 2003-2023 were extracted from the SCOPUS database and EBSCOhost platform for review. Sixty-two publications with evidence on risk-generating events of e-commerce RS were considered for the review. Twenty risk-generating events were identified through the review. These events were mapped with the corresponding risks based on existing frameworks on risks of e-commerce. We were able to identify several risk-generating events that had not previously been considered in conceptualising the risks of e-commerce RS. Further, we identified the plurality of the outcomes of risk-generating events which could provide guidance for the evaluation of e-commerce recommender systems from a multistakeholder perspective.Copyright (c) 2024 Eranjana Kathriarachchi, Shafiq Alam, Kasuni Weerasinghe, David Pauleen. Creative Commons License. This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.https://creativecommons.org/licenses/by-nc/3.0/3503 Business Systems In Context35 Commerce, Management, Tourism and ServicesPatient Safety0806 Information Systems1503 Business and Management3503 Business systems in context4609 Information systemsJournal ArticleOpenAccess10.3127/ajis.v28.4869