Techatassanasoontorn, AngsanaDiaz Andrade, AntonioDoolin, BillSingh, Harminder2023-03-212023-03-212022-07-18The Conversation, July 18, 2022. Retrieved from: https://theconversation.com/the-downside-of-digital-transformation-why-organisations-must-allow-for-those-who-cant-or-wont-move-online-186905https://hdl.handle.net/10292/16004http://creativecommons.org/licenses/by-nd/4.0/Digital divide; Customers; New Zealand stories; Social inclusion; digital services; DigitalisationOther Form of Assessable OutputOpenAccess