Poulston, J2018-09-182018-09-1820182018Hospitality Insights, 2 (1), pp. 13-14. https://doi.org/10.24135/hi.v2i1.172537-9267https://hdl.handle.net/10292/11816No abstract.All content is made freely available to access with a Creative Commons Attribution International licence.An interesting insight into hospitality work: It’s all about giving pleasureJournal ArticleOpenAccess