Harris, CandiceHaar, JarrodWilliamson, DavidBrougham, Dave2026-01-272026-01-272026-01-16Journal of Management & Organization, ISSN: 1833-3672 (Print); 1839-3527 (Online), Cambridge University Press (CUP), 32(1), 96-110. doi: 10.1017/jmo.2025.100761833-36721839-3527http://hdl.handle.net/10292/20547This paper examines workplace bullying in the hospitality sector – an industry paradoxically defined by welcoming others – through a mixed-method approach integrating large-scale quantitative analysis with an in-depth qualitative case study. Study 1 draws on survey data from 2,302 hospitality employees in Aotearoa, New Zealand, to identify the prevalence, patterns, and perpetrators of bullying, and employees’ confidence in employer responses. Over half (56%) reported experiencing or witnessing bullying, with women and supervisors most affected. Study 2 explores a Māori hospitality business guided by manaakitanga (care), whanaungatanga (relationships), and tika (fairness), illustrating how Māori values can counter bullying behaviours. Together, the studies reveal the gap between hospitality’s ideals and workplace realities, proposing Māori-informed approaches as a pathway towards more respectful, inclusive, and restorative organisational environments. The paper contributes to management and hospitality scholarship by demonstrating how Indigenous relational ethics can operationalise organisational care as an antidote to workplace harm.Copyright © The Author(s), 2026. Published by Cambridge University Press in association with Australian and New Zealand Academy of Management. This is an open access article distributed under the terms of the Creative Commons CC BY license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You are not required to obtain permission to reuse this article.3504 Commercial Services35 Commerce, Management, Tourism and Services1303 Specialist Studies in Education1503 Business and Management1505 Marketing3505 Human resources and industrial relations3507 Strategy, management and organisational behaviourbullyinghospitalityemployeesemployerindigenous managementTe Ao Māoriworkplace bullyingJournal ArticleOpenAccess10.1017/jmo.2025.10076