Wood, LCReefke, HBreidbach, CFSohal, ASingh, PPrajogo, D2013-11-102013-11-102013-11-102013-11-102013-11-102013-11-102013-11-102013-11-102012201210th ANZAM Operations, Supply Chain and Services Management Symposium 2012, Melbourne (Australia), June 14-15, 2012.978-0-646-57811-8https://hdl.handle.net/10292/5855Various service supply chain strategies may provide firms with competitive advantage, providing appropriate pathways between different configurations are identified. Using a case study and a theory building process, we illustrate a configuration and movement in a typology of service supply chains. We explain how the framework aids analysis of current and future positions and the strategic implications for service supply chains. A key principle of the framework is the distinction between novelty, or frequency, of mismatches between information-as-input and service requirements, and the analysability of the challenge, or the level of difficulty in identifying and acquiring appropriate input information.NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation).Service supply chainsService supply chain strategyPathwaysStrategic management of servicesInformation managementConference ContributionOpenAccess