Waizenegger, LenaTechatassanasoontorn, Angsana2023-03-242023-03-242021-12-14The Conversation, December 14, 2021. Retrieved from: https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665https://hdl.handle.net/10292/16027http://creativecommons.org/licenses/by-nd/4.0/Artificial intelligence (AI); Customer service; Chatbots; Customer behaviour; New Zealand storiesOther Form of Assessable OutputOpenAccess