Doan, Thanh-Thuy Thi JessicaGoh, SandraKim, Chloe SDoan, TinKim, Peter B2025-11-062025-11-062025-10-31Journal of Hospitality and Tourism Technology, ISSN: 1757-9880 (Print); 1757-9899 (Online), Emerald, 1-20. doi: 10.1108/jhtt-07-2024-04421757-98801757-9899http://hdl.handle.net/10292/20068Purpose Empirical research into individuals’ telepresence experiences has been undertaken and adapted over decades. This study aims to systmatically reivew the literature of telepresence and its relationship with human behaviour across different settings for the period covering 1992–2023. Additionally, a cross-tabulation study was conducted to construct a detailed comparison of telepresence experiences in the hospitality and tourism context, with other contexts. Design/methodology/approach A systematic review methodology was used as a rigorous search approach to provide an overview of the existing literature on telepresence experience from the past 31 years. A total of 85 studies were selected for the purpose of this review, with 23 of these studies conducted in the hospitality and tourism context. Findings The findings offer significant insights into telepresence and suggest potential themes for future research relating to human behaviour within the telepresence experience. The study concludes with implications for future researchers and practitioners. Originality/value To the best of the authors’ knowledge, the current study is the first detailed review to comprehensively and meticulously analyse the impact of telepresence experience on human behaviour; the findings provide potential themes for future research into human behaviour and interaction. In addition, they offer advice to practitioners on how they can enhance their technological solutions to provide customers with improved telepresence experiences.© 2025 Thanh-Thuy Thi (Jessica) Doan, Sandra Goh, Chloe S. Kim, Tin Doan and Peter B. Kim. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen at https://creativecommons.org/licenses/by/4.0/08 Information and Computing Sciences10 Technology15 Commerce, Management, Tourism and Services35 Commerce, management, tourism and services46 Information and computing sciencesFlow theorySystematic reviewHospitality and tourismTelepresence experienceTechnological application系统性综述临场感体验酒店与旅游业心流理论技术应用Journal ArticleOpenAccess10.1108/jhtt-07-2024-0442