Smollan, Roy KMorrison, Rachel LCooper-Thomas, Helena D2023-06-192023-06-192023-03-06Journal of Management & Organization, ISSN: 1833-3672 (Print); 1839-3527 (Online), Cambridge University Press (CUP), 1-22. doi: 10.1017/jmo.2023.91833-36721839-3527https://hdl.handle.net/10292/16291The experience of working from home changed drastically with the arrival of COVID-19. Compared to pre-pandemic experiences, key differences included the vast number of people involved, its involuntary nature, the suddenness of its implementation, its lengthy duration, and the presence of others at home. The demands of this form of remote work during lockdown have partly been mitigated by the resources employees have accessed. This study aimed to investigate the factors impacting employee performance and wellbeing while compulsorily working from home during New Zealand's first nationwide lockdown. We analyzed qualitative data gathered from employees in two organizations. The resulting aggregate dimensions across both demands and resources include organizational factors, furniture and technology factors, and individual factors. Given the ongoing nature of COVID-19 we identify new research directions for investigating remote work, and practical implications focusing on suitable home furniture and technology, plans for future remote work, and supporting employees.https://creativecommons.org/licenses/by/4.0/3505 Human Resources and Industrial Relations35 Commerce, Management, Tourism and ServicesBehavioral and Social Science3 Good Health and Well Being1303 Specialist Studies in Education1503 Business and Management1505 Marketing3505 Human resources and industrial relations3507 Strategy, management and organisational behaviourJournal ArticleOpenAccess10.1017/jmo.2023.9