Programme Papers

DAY ONE: TUESDAY 9 FEBUARY 2010		12.00 - 1.30 pm SESSION ONE
Demand & Marketing - Demand Modelling	Destination Management – Tourism and Cities 1	Ethics, Environment & Sustainability – Climate Change & Tourism	Tourism & Hospitality Education - Strategic Issues	New Directions for Tourism and Hospitality Theory 1	HR - Tourism & Hospitality
Ballroom 1 Chair: Alfred Ogle	Ballroom 2 Chair: Peter Murphy	Ballroom 3 Chair: Terry Brown	Room 4 Chair: Nina Mistilis	Chancellor Room 6 Chair: Jennie Small	Harbour View Room 2 Chair: Alison Morrison
“Tourism demand forecasting and aggregation” - Jae Kim & Haiyan Song. “Multivariate exponential smoothing for forecasting tourism arrivals to Australia and New Zealand” - George Athanasopoulos & Ashton de Silva.	"Tracking the paths of visitors to London" - Deborah Edwards, Bruce Hayllar & Robert Maitland	“Australia's Carbon Pollution Reduction Scheme (CPRS): impacts on the tourism industry”- Serajul Hoque, Peter Forsyth, Larry Dwyer and Ray Spurr	“Faculty perceptions of quality in undergraduate hospitality, tourism, and leisure programs: a comparison between Taiwan and the UK” - Chih-Ching Teng, Jeou-Shyan Horng & Tom Baum	“Destination choice by young Australian travellers: a theoretical explanation to a practitioner problem”- Clifford Lewis, Alan Pomering and Greg Kerr	“Strategic human resource management in Malaysian five star hotels: ‘Best practise’ or environmental ‘fit’? “- Rozila Ahmad, Noel Scott & David Solnet
“Modelling Australian domestic and international inbound travel: a spatial temporal approach” - Minfeng Deng & George Athanasopoulos.	"Popular culture and the re-imaging of cities: projecting Errol Flynn" - Warwick Frost	“Adaptation to climate change risks for the South Pacific tourism sector”- Min Jiang et al	“Tourism and hospitality education in Australia: emerging issues and future prospects” - Brian King & Steve Craig-Smith	“Where’s dad? Challenging the limits of true gender scholarship in family tourism research.’- Heike A. Schaenzel and Karen A. Smith	“Gen-gagement”: Generational differences in employee engagement” - Anna Hood & David Solnet
“Forecasting the demand for Hong Kong tourism: the view of experts” - Haiyan Song, Stephen Witt & Vera Lin.	"City spaces, functional spaces: functions of urban tourism precincts" - Kate Schlenker, Deborah Edwards & Tony Griffin	“Using the Delphi approach to determine climate change adaptation strategies for Victoria’s Surf Coast”- Ryan Jopp, Terry DeLacy and Judith Mair	“Strategic development of tourism education in Cambodia: a comprehensive framework” - Simon Pawson	“An investigation into the influence of adolescents on family decision making”- Micaela Spears and Outi Niininen	“An exploratory study in the motivation to stay versus the motivation to go for chefs employed in remote Tasmania” - Leigh Styles, Amanda J Daly & Megan Woods
	"Examining the performance of urban destinations: the case of Sydney" - Deborah Edwards, Tracey Dickson, Tony Griffin and Bruce Hayllar	“Challenges for growing Tuvalu’s tourism industry”- Bruce Prideaux and Karen Elizabeth McNamara	“Factors impacting on the tourism and hospitality student experience: balancing life and study at Southern Cross University” - Michele Day & Maree Walo	“Tourism and national identity: a conceptual framework” - Leanne White and Elspeth Frew	“Human resource issues and industry trends in the UK conventions and exhibitions industry” - Adele Ladkin & Vivienne McCabe
		“An elicitation study to explore attitudes towards purchasing carbon offsets for flights” – Judith Mair & Emma Wong

DAY ONE: TUESDAY 9 FEBUARY 2010		2.30 – 4.00 pm SESSION TWO
Demand & Marketing - Tourism and Marketing Communications	Destination Management – - Tourism and Cities 2	Ethics, Environment & Sustainability – Heritage Tourism	Tourism & Hospitality Education -– Curriculum Innovation	Heritage Tourism – World/National Heritage	Food Industry
Ballroom 1 Chair: Haiyan Song	Ballroom 2 Chair: Deborah Edwards	Ballroom 3 Chair: Larry Dwyer	Room 4 Chair: Stephen Craig-Smith	Chancellor Room 6 Chair: Jennifer Laing	Harbour View Room 2 Chair: Paul Whitelaw
“Twitter twitter – but who is listening? A review of the current and potential use of twittering as a tourism marketing tool” - Brian Hay	"Politics of tourism and the resident/tourism relationship: a case study of Fremantle, Western Australia" - Sarah Veitch	“Tourism suppliers’ attitudes towards policy affecting tourism development in Natural World Heritage Areas: a case study of commercial tour operators in New South Wales, Australia”- Po-Yu Wang	“Educating students through an innovative knowledge exchange based internship” - Noreen Breakey, Richard Robinson, Lisa Ruhanen & Stephen J. Craig-Smith	“World Heritage-themed souvenirs for Asian tourists: Asian modernity melds with Macau cultural heritage”- Hilary du Cros	“Globalization versus localization strategies of international food service firms” - Jimmy Chiang & Prakash K. Chathoth
“Permission email marketing as a vehicle to connect with the local community in a destination: a case study” - Alana Iles & Allison Anderson	"Is Toowoomba (Australia) challenging the limits?" - Sharlee McLennan, Lisa Ruhanen, Tien Pham & Brent Ritchie	“Understanding the geotourism market“- Aise KyoungJin Kim & Graham Brown	“Indigenous Australia and tourism education: an exploratory analysis of Indigenous cultural content in undergraduate tourism curricula” - Andrew Peters	“The forgotten heritages of Penang, Malaysia: potentials, threats and challenges for conservation”- Ngai Weng Chan.	“An integrated approach to research and innovation in food production” - Svetlana Rodgers
“Hotel advertising: the case of an Australian airline in-flight magazine” - Alfred Ogle & Jeremy D’Gama	"Short-break holidays: a competitive destination strategy" - Peter Murphy & Outi Niininen	“Sink it: but will they continue to come? The future of artificial dive tourism in Australia”- Vikki Schaffer and Meredith Lawley	“Incorporating service learning into New Zealand hospitality education: benefits and issues”Alisha Aldridge, David Williamson & Irene Ryan	“World Heritage or National Park? Visitor preference for protected area brands”- Lisa King & Bruce Prideaux	“Indian cuisine in Australia: ‘EMUfication’ of the peacock?” - Jeremy D’Gama & Alfred Ogle
“Marketing communications in tourism: state of the art and future research issues” - Scott McCabe & Stephen Pratt	"Cultural and festive activity as brand salience for the creative city destination: a case study of the UNESCO City of Literature" - Martin Robertson	“Visitor loyalty at a private South Carolina protected area” – David B Weaver & Laura J Lawton	“The significance of Wrest Point in Tasmania’s tourism & hospitality industry” – Dirk Reiser & Graeme Tonks	“World Heritage site listing: whose values?”- Trevor Sofield	“Rural and regional Australian pubs and the tourism industry” – Julie Carmody

DAY TWO: WEDNESDAY 10 FEBUARY 2010		9.00 – 10.30 am SESSION THREE
Demand & Marketing - Tourist Consumer Behaviour	Destination Management – Managing Tourism Destinations 1	Ethics, Environment & Sustainability – Medical Tourism	New Directions for Tourism and Hospitality Theory 2	HR - Cruise and Aviation	Tourism and Hospitality Education Forum
Ballroom 1 Chair: Harmen Oppewal	Ballroom 2 Chair: Brent Ritchie	Ballroom 3 Chair: Anne Hardy	Chancellor Room 6 Chair: Shirley Chappel	Room 2 Chair: Alison Morrison	Room 4 Chair: Paul Whitelaw
“Talkin’ bout your generation’s travel: a conceptual model of generational cohort consumer behaviour” - Sarah Gardiner, Debra Grace & Ceridwyn King	"Using festivals and events to trigger the renaissance of a mature tourism destination: the case of Portimao" - Adao Flores	“Rock, reef, rejuvenation? A scoping study of medical and wellness tourism in Australia”- Jennifer Laing et al.	“Acknowledging generation and gender in critical tourism studies.”- Heike A. Schaenzel	“All I need is to be respected! Crew experiences and job commitment in the cruise industry” - Svein Larsen	Discussion of the ALTC project: Mapping the Tourism and Hospitality curricula
“Recall of festival consumption emotions” - Jiyeon (Jenny) Lee & Gerard Kyle	"The dilemma of a paradise destination" - Aishath Shakeela, Noreen Breakey & Lisa Ruhanen	“Medical tourism: a comparison of Australian, French, South Korean medical and health tourists to Thailand”- Kenneth E. Miller and Uraiporn Kattiyapornpong	“Young women and their physical appearance on holiday”- Jennie Small	“Do growth mindset supervisors create a better work environment? Exploring the cruise line work environment.” – Einar Marnburg et al
“Inside the tourist mind: a study of immediate satisfaction” - Sebastian Filep	"Volunteers and tourism destination services" – Karen Smith & Kirsten Holmes	“Barriers to medical tourism development: the case of Hong Kong”- Vincent C. S. Heung and Deniz Kucukusta	“Practice what you teach: using critically reflective practice in teaching sustainable tourism planning”- Erica Wilson	“Cultural perceptions and job outcomes in cruise lines: are culture perceptions that important?” - Torvald Øgaard, Svein Larsen & Einar Marnbur
“Effect of enduring involvement on the benefits from a dark tourism experience” - Eun Jung Kang, Noel Scott, Timothy Lee & Roy Ballantyne	"Where is Waldo? Uncovering the role and profiling the destination manager" - Adao Flores	“Leisurely pursuit or hard work? Theorising health and medical tourism”, - Peta Cook	“Spaces, things and identity’. Material simulacra in Khao Road” – Neil Walsh	“From upper-class to underclass. Working the skies: representations and reality, 1930 – 2010” – Tom Baum

DAY TWO: WEDNESDAY 10 FEBUARY 2010			11.00 – 12.30 pm SESSION FOUR
Demand & Marketing - Tourist Decision Making	Destination Management - Managing Tourism Destinations 2	Ethics, Environment & Sustainability – Host Communities and Tourism	Tourism & Hospitality Education – Capabilities & Assessment	Heritage Tourism – Heritage & Tourism	New Directions for Tourism and Hospitality Theory 3
Ballroom 1 Chair: Brian Hay	Ballroom 2 Chair: Noreen Breakey	Ballroom 3 Chair: Betty Weiler	Chancellor Room 4 Chair: Marg Deery	Room 2 Chair: Trevor Sofield	Chancellor Room 6 Chair: Neil Walsh
“Observations of tourists’ in-destination decision making processes: a perspective from New Zealand” - Kevin Moore, Jude Wilson, Clive Smallman & David Simmons.	"Risk perception and destination choice: the case of Australian travellers and the Middle East" - Mona Sharifpour & Gabrielle Walters	“Using complex adaptive systems to investigate Aboriginal-tourism relationships in Purnululu National Park: exploring the role of capital”- Jennifer Strickland-Munro, Susan A. Moore & Helen Alison	“Challenging undergraduate hospitality students: the use of debates as interactive teaching and assessment tools” - Johan Edelheim	“A study of battlefield tourists in Ieper, Belgium”- Caroline Winter	“Dance in society: opportunities for tourism research”- Elspeth Frew and Kim Williams
“Risk reduction on perceived destination risk associated with international travel: a modelling approach” - Ruth Yeung & Wallace Yee.	"The role of innovation in Norwegian tourism" - Xiang Ying Mei, Charles Arcodia & Lisa Ruhanen	“Implementing Green Globe Lite on a regional scale: results from a Tasmanian trial”- Anne Hardy and Gerry White	“Developing tourism and hospitality graduate attributes in a university undergraduate commerce program” - Nina Mistilis	“Place attachment and heritage tourism: the case of Australian tourism attachment to Gallipoli”- Anne Eastgate	“A re-examination & re-conceptualisation of residents’ reactions towards tourism”- Jojn Ap and Dan Musinguzi
“In what conditions is a price increase perceived as fair? An empirical investigation in the cable car industry” - Thomas Bieger, Isabelle Engeler & Christian Laesser.	"Understanding location placement and film tourism through persuasive communication research" - Eugene Thomlinson	" Promoting visitors’ environmental attitudes" - Aise Kyoungjin Kim	“Culture induction, hospitality culture capabilities and Australian bachelor degrees in Hospitality Management” - Stuart Wiggins	“Education and storytelling about the Great War: the ‘Son et Lumière’ in Pozières, France”- Caroline Winter	“Reading Tasmania: creative literature and interpretation”- Shirley J. Chappel
“Modelling the tourism consumer destination choice process” - Twan Huybers, Harmen Oppewal & Geoffrey Crouch.	“The Gippsland tourism market’s response to the 2009 Black Saturday bushfires” - Gabrielle Walters	“Confronting the recalcitrant tourist” - Terry J Brown	“Using technology in assessments: the student experience” - Elisa Backer	“Iconic Australia: ANTA travel posters from the 1930’s to the 1960’s”- Julie Nixon and Gary Best	“Visiting ‘home‘: aboriginal cultural tourism and the value of intimacy.”- Mark Galliford

DAY TWO: WEDNESDAY 10 FEBUARY 2010		1.30 – 3.00 pm SESSION FIVE
Demand & Marketing - Miscellaneous	Destination Management - Planning for Tourism in Destinations	Ethics, Environment & Sustainability – Tour Guiding & Interpretation	Hospitality & Hotel Management	Tourism Research Agenda	Tourism and Hospitality in China
Ballroom 1 Chair: Stuart Crispin	Ballroom 2 Chair: Gabrielle Walters	Ballroom 3 Chair: Thomas Bauer	Room 2 Chair: Tom Baum	Room 4 Chair: David Simmons	Room 6 Chair: Peter Murphy
“What’s in a name: a review of popular new words to describe holidays: a clever marketing ploy or a pointless waste of time?” - Brian Hay	"Integrating tourism and climate knowledge for destination adaption: challenges in the identification of knowledge gaps at the regional level" – Pascal Tremblay	“Exploring practitioner conceptualisations of professionalism among Australian ecotour guides”- Sandra Sun-Ah Ponting, Stephen Wearing and Rosemary Black	“Reframing hospitality service production: action spaces” - Genevieve Lovell	“The nomadic place of tourism research: realising the impact of tourism in the UK Research Assessment Exercise and Research Excellence Framework“ – Cara Aitchison	“An experiential portrait of economy in hotels in China” - Songshan (Sam) Huang
“Serving those less able: are we up to it? Catering for aging and disabled travellers” - Denise Schitko “Applying social marketing techniques to perceptions of concession areas in Kruger National Park” - Alexandra Coghlan	"Shortcomings of landscape planning approaches in regard to developing tourism: Setiu, Malaysia" - Asra Zaliza Asbollah	“Visitor responses to interpretive signage at the Chengdu Research Base of Giant Panda Breeding: a comparison of Chinese and Western visitors”- Jan Packer, Karen Hughes and Roy Ballantyne	“The application of hospitality and hotel management principles and practices to NSW hospital emergency departments” – John Jenkins	“The Distorted Mirror: applying the pragmatic paradigm to end-user research” – Alex Coglan & Bruce Prideaux	“China’s travel agency regulations: evolution and impacts on Asia-Pacific tourism” - Songshan (Sam) Huang
“Australian Cycle Tourists - Who are they? And how do they choose their cycling destinations using online technology?” – Denis Puniard	"Creating new tourism destinations: the paradox between niche tourism destinations, sustainability and diverse stakeholders: cases from Wales" – Andrew Jones	“The Savannah Guides: a tour guiding model for regional Australia?”- Julie Carmody, Lisa King and Bruce Prideaux	“The effect of interventions on the environmental behaviour of motel guests” – Judith Mair & Susanne Bergin Seers	“Exploring the limits of tourism research collaboration: a social network analysis of co-authorship patterns in Australian and New Zealand tourism research” – Pierre Benckendorff	“An examination of the development of a Chinese domestic hotel firm” - Michael Gross, Sam Huang
‘Improved measurement of regional dispersal of tourism’ - Tay R. Koo	“The limits to inter-business collaboration in remote tourism regions: a case study in Northern Australia” – Pascal Tremblay	“Managing a sustainable film tourism industry”- Anne Buchmann	“The world’s most successful tourist restaurant” - Neil Leiper & Maxine Hawker		“China’s outbound tourism as a way of ordering” – Tony Tse

DAY THREE: THURSDAY 11 FEBUARY 2010		9.00 – 10.30 am SESSION SIX
Demand & Marketing - Understanding Tourist Types	Destination Management - Destination and place marketing	Ethics, Environment & Sustainability – Sustainable Management	New Directions for Tourism and Hospitality Theory 4	Sport & Events Tourism 1	Miscellaneous Papers
Ballroom 1 Chair: Stuart Crispin	Ballroom 2 Chair: Malcolm Wells	Ballroom 3 Chair: Rosemary Black	Chancellor Room 6 Chair: Mark Galliford	Chancellor Room 4 Chair: Richard Shipway	Harbour View Room 2 Chair: Pascal Tremblay
“In search of Australia’s missing tourists” - Ewen Michael.	"Place-based marketing: influence of dominant ownership type on place image" - Daisy Dawson, Joanna Fountain & David Cohen	“Ecotourism & strategic management” – Stuart Crispin & Mark Wickham	”Conceptualising a contemporary marketing mix for sustainable tourism marketing”- Alan Pomering, Lester W. Johnson and Gary Noble	“Event governance: the rhetoric and reality of the World Rally Championship, Northern Rivers, NSW”- Dianne Dredge et al.	““Coming home: the effects of the volunteer tourism experience on the volunteer” – Simone Grabowski & Stephen Wearing
“The relationship of VFR travellers with tourism industries” - Elisa Backer.	"Snapshots on destination image formation" - Andreas Zins	“Sustainable tourism management: learning from Antarctica”- Thomas G. Bauer	“Beyond the boundary: what do we know of tourism, the business of illusion- and delusion?”- Brian Wheeller	“Event segmentation: a research agenda” - Aaron Tkaczynski & Sharyn Rundle-Thiele	“Long distance walks: where are they going?”- Robert Saunders, Betty Weiler and Jennifer Laing
“A study of Australian outbound international tourism” - Neelu Seetaram.	"Regional planning and resilient futures: destination modelling and tourism development - the case of the Ningaloo Coastal region, Western Australia" - Tod Jones, John Glasson & David Wood	“Limits to tourism and recreation in water catchments”- Jack Carlsen and Michael Hughes	“Risk perception in travel: a conceptual framework” – Sarah Ryu & Segu Zuhair	“Finding new ways of evaluating the socio-cultural impacts of festivals and events”- Phil Rogers	"Network Approach to tourism: a preliminary analysis of how to avoid strategic drift in an increasingly changing market environment" - Ehsan Uddin Ahmed
“Distinctions between short and long breaks” - Carmel Herington, Bill Merrilees & Hugh Wilkins.	“Critical success factors of crisis management in tourism: a case study of political crisis in Thailand” – Kom Campiranon	"And then there was water: the role of fresh water in regional tourism" - La Vergne Lehmann		“The employment of event management graduates by event companies: an adoption of innovations perspective.”- Miguel Moital and Danielle Cooper	“Understanding the importance of governance in tourism policy making: A model for consideration” - Tzu-Wen (Carol) Hsu & Robert Inbakaran

DAY THREE: THURSDAY 11 FEBUARY 2010		11.00 – 12.30 pm SESSION SEVEN
Demand & Marketing - Customer Satisfaction & Relationship Marketing	Destination Management - Methodology to Manage Tourism Destinations	Ethics, Environment & Sustainability – Special Interest Tourism	Tourism & Hospitality Education – Careers	Heritage Tourism – World/National Heritage	Miscellaneous Papers
Ballroom 1 Chair: Elisa Backer	Ballroom 2 Chair: Sarah Veitch	Ballroom 3 Michael Gross	Chancellor Room 4 Chair: Tom Baum	Harbour View Room 2 Chair: Trevor Sofield	Chancellor Room 6 Chair: Richard Shipway
“Value equity as a customer satisfaction driver in tourism settings” - Ip Kin (Anthony) Wong, Mark Rosenbaum & Ruth Mo Wah Yeung	"An evolutionary network approach to rethinking resort governance: a conceptual framework" - Alison Gill & Peter W Williams	“Sustaining what? The Ethics of managing wildlife-tourism interactions”- Georgette Leah Burns, Jim MacBeth and Susan Moore	“The relations between career perception and career choice tendency for college students majoring in the tourism and hospitality industry“- Cheng-Ping Chang & Ni-Fang Chen	“Exploring the links between cultural heritage and wine tourism”- Warwick Frost, Jennifer Laing & Keir Reeves	“Getting more out of sport events: leveraging strategies and the Sydney World Masters Games sport development outcomes” - Alana Thomson
“Hotel restaurant dining: the relationship between perceived value and intention to purchase” - Ann Suwaree Ashton & Noel Scott	"Comparing pictorial and verbal scales for city destination management" - Iiona Pezenka & Anke Schneider	“The Italian agritourism model - government intervention, branding, and product development: Implications and recommendations for developing agritourism in Australia”- Pauline Porcaro	“The exploration of a career path for cellar door personnel in the wine tourism sector “- Kim Williams	“Revitalising a hidden treasure: wine heritage tourism in the Grampians, Australia”- Keir Reeves	“Rural community development through adventure-based sport tourism: some general lessons from the Canadian experience”- Mark Lowes
“Relationship selling and the service performance of casino frontline employees” - Catherine Prentice & Brian King	"Using multidimensional item response theory to measure efficiency of pictures for emotional city“ - Christian Weismayer & Iiona Pezenka	“The use of green products: tourist attitudes, motivations and behaviour” – Leo Jago, Marg Deery & Judi Inglis	“The Boundaryless Career: hotels had it first” - Shelagh Mooney & Irene Ryan	“Where/how does this bit fit? Museums, heritage and tourism in New Zealand’s local government jigsaw”- Jane Legget	“Happy sails or flappy sails: sports tourism at an international sailing federation World Cup event”- Holly Henderson”
“What is the future for corporate hospitality post the GFC? An appraisal of the marketing effectiveness of corporate hospitality” - Colin Drake	“Re-visiting the Tourism Crisis Life Cycle Model’ - Micaela Spiers & Outi Niininen	“Identifying the ecotourist market using the core criteria of ecotourism: is there a true ecotourist that seeks nature, learning and sustainability?”- Narelle Beaumont	"Mentoring an essential tool for developing graduate knowledge” - Rajka Presbury, Mathew Hardy & Nicolette Le-Grange	“Innovation in heritage tourism- a contradiction in terms”- Julia Crozier	“A logistic regression model for analysing the determinants of golf tourists satisfaction”- Miguel Moital
	"Destination positioning: a comparison between tourism stakeholders and tourists at a regional destination" - Aaron Tkaczynski & Sharyn Rundle-Thiele				“Impacts of mega-events in developing and developed countries”- ShiNa Li