Green Hospital Design: Integrating Quality Function Deployment and End-user Demands

Wood, LC
Wang, C
Abdul-Rahman, H
Abdul-Nasir, NSJ
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There is a rapidly growing awareness amongst the public of facilities where the design that incorporate green construction. This paper aims to study the quality function deployment (QFD) concept and technique when implemented in the green construction industry with a particular focus on supporting green hospital design by identifying the factors (concerns) that affect the design. This research also develops QFD tools for green hospital designs known as house of quality green design (HOQGD). Data were collected through a questionnaire survey among public and private hospital end-users in Klang Valley, Malaysia. Findings revealed that end-users perceived “safety mechanism during emergency” as the utmost importance and satisfaction. The other demanded qualities were at an average degree of satisfaction; however, the degree of importance for some demanded qualities were “maximize natural light”, “natural ventilation”, “materials free from toxic”, “building orientation”, “healing environment”, “atmospheric condition”, “install water efficiency equipment”, “strategic landscape”, and “use of environment-friendly materials”. Accordingly, these were prioritized and incorporated in the developed HOQGD to inform green hospital design for both public and private facilities, especially in tropical regions. Keywords:

Quality Function Deployment (QFD) , Green civil engineering , Green hospital design , House of Quality Green Design (HOQGD) , Customer satisfaction
Journal of Cleaner Production. Volume 112, Part 1, 20 January 2016, Pages 903–913
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Copyright © 2015 Elsevier Ltd. All rights reserved. This is the author’s version of a work that was accepted for publication in (see Citation). Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. The definitive version was published in (see Citation). The original publication is available at (see Publisher's Version).