Motivation, barriers and impacts of mobile technology in four OECD countries: a literature review of e-government service deployment

Date
2010
Authors
Wang, Yang
Supervisor
Petrova, Krassie
Item type
Thesis
Degree name
Master of Computer and Information Sciences
Journal Title
Journal ISSN
Volume Title
Publisher
Auckland University of Technology
Abstract

Information and communication technologies significantly influence the work of local and central government agencies. An electronic government (e-Government) service is capable of providing intangible value to all stakeholders, and additionally builds a linkage for effortless communication between government and citizens. This dissertation aims to examine factors and issues that influence the e-Government service deployment, including advantages, disadvantages and its future trends. The researcher has conducted a systematic literature review and qualitatively analysed 136 recent articles about e-Government services deployment in four countries that are members of the Organization for Economic Co-operation and Development (OECD).

A range of factors relevant to e-Government service deployment motivators, barriers and future trends are identified and an internationally applicable framework of e-Government service deployment is constructed. Mobile technology and its impact on e-Government service deployment are investigated. M-Government has been identified as an extension of e-Government service deployment.

Description
Keywords
e-government , m-government , OECD , Systematic literature review , e-government service deployment , Mobile technology
Source
DOI
Publisher's version
Rights statement