Motivation, barriers and impacts of mobile technology in four OECD countries: a literature review of e-government service deployment
Information and communication technologies significantly influence the work of local and central government agencies. An electronic government (e-Government) service is capable of providing intangible value to all stakeholders, and additionally builds a linkage for effortless communication between government and citizens. This dissertation aims to examine factors and issues that influence the e-Government service deployment, including advantages, disadvantages and its future trends. The researcher has conducted a systematic literature review and qualitatively analysed 136 recent articles about e-Government services deployment in four countries that are members of the Organization for Economic Co-operation and Development (OECD).
A range of factors relevant to e-Government service deployment motivators, barriers and future trends are identified and an internationally applicable framework of e-Government service deployment is constructed. Mobile technology and its impact on e-Government service deployment are investigated. M-Government has been identified as an extension of e-Government service deployment.