Achieving Sustainability of e-Government Projects in Developing Nations

Date
2014
Authors
Dias, Malshika
Weerasinghe, Kasuni
Kodikara, Nihal
Ekanayaka, Yamaya
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Item type
Conference Contribution
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Publisher
ACIS
Abstract

In the rapidly developing world governments are thriving to become efficient and effective in the ways of delivering services to their citizens. Developing countries are funded by various bodies/developed countries to implement successful e-government projects to serve this need. However, in Sri Lanka most of the completed e-government systems are not being used by the end users, thus e-government projects’ sustainability is a major concern. In this research we analyse four e-government projects; two successes and two failures to derive factors affecting the sustainability of a project. It was identified that approach, method of deployment and user involvement are the critical success factors for e-government sustainability. We acknowledge that the approach should be bottom-up, method should be incremental and it is important to interact with all the stakeholders in each phase. With this we derive a framework for sustainability of e-government projects.

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Source
Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
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