Cloud computing is a way of delivering computing resources that promises numerous benefits, however, organisations worry about its extra levels of abstraction. This additional complexity represents a hurdle in the assessment of information and communication technologies (ICT) resilience and no consensus exists yet for its analysis. Therefore, CC failures and their effects in organisational resilience (OR) need to be understood. Here, OR is defined as the ability of organisations to survive and also thrive when exposed to disruptive incidents. Aiming to find out what the requirements are for setting up and running an effective ICT operational resilience management system in cloud computing environments (CCE), a conceptual model that helps organisations to maintain and improve OR when working within CCE is being developed. This paper addresses the research design of this investigation focusing on the foundations and challenges of the conceptual model.