• An Agent Based Approach for Effort Estimation in Production Support

      Jha, Ashish Kumar; Puvvala, Abhinay; Mehta, Sanjit; Rai, Veerendra Kumar; Vin, Harrick Mayank (ACIS, 2014)
      Estimating the effort required in resolving an incident for a production support engagement has been a long standing problem. Although, a lot of work has been done in software engineering field in estimating effort required ...
    • Strategy Design for Service Engagement Model Transformation

      Rai, Veerendra Kumar; Mehta, Sanjit; Puvvala, Abhinay (ACIS, 2014)
      Service provisioning models underlying service engagements evolve and change as a result of changes in business imperatives. This paper presents a system oriented simulation based framework to handle service engagement ...