• Archival Analysis of Service Desk Research: New Perspectives on Design and Delivery

      Rahman, Md Istehadur; Eden, Rebekah; Alarifi, Abdulrahman Hamad E; Sedera, Darshana (ACIS, 2014)
      Our analysis of service desk studies shows the extent to which researchers have neglected important aspects of service desk design and delivery. The observations are made through an archival analysis of 58 peer reviewed ...
    • Deriving Information Systems Innovation Execution Mechanisms

      Lokuge, Sachithra; Sedera, Darshana (ACIS, 2014)
      Despite a wealth of studies focusing on innovation, types of innovations and their outcomes, the process of innovation has largely been under studied. In 2010, Swanson calls for researchers to address the ‘innovation process ...
    • Introducing System Controls for Control Theory

      Nuwangi, Subasinghage Maduka; Sedera, Darshana; Srivastava, Shirish C (ACIS, 2014)
      Control theory focuses exclusively on manual control mechanisms, where the control instructions over the organizational employees are executed by a person (e.g. project manager). With the advancement of computer systems, ...
    • Peripheral, central and coercive routes for promoting Enterprise Social Networks

      Alarifi, Abdulrahman; Sedera, Darshana (ACIS, 2014)
      Organisations employ Enterprise Social Networks (ESNs) (such as Yammer) expecting better intra-organisational communication and collaboration. However, ESNs are struggling to gain momentum and wide adoption among users. ...
    • Technology Adoption as a Multi-Stage Process: Differing Levels of Significant

      Salim, Siti Aisyah; Sedera, Darshana; Sawang, Sukanlaya; Alarifi, Abdulrahman (ACIS, 2014)
      This study proposes that technology adoption be considered as a multi-stage process constituting several distinct stages. Using the Theory of Planned Behaviour (TPB), Ettlie’s adoption stages and by employing data gathered ...