Information transparency and citizen’s continuous use intention of e-Government services

Tran, HP
Tan, FB
Mills, AM
Wang, WYC
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The International Conference on Information Resources Management (Conf-IRM), an affiliated conference of the Association for Information Systems (AIS)

After more than two decades of development, e-Government services have become not only familiar to but also a significant part of citizens’ life. However, as the needs of citizens in using e-Government services changes, an improved understanding of citizen’s continuous use intention is warranted. This study therefore aims to explore the factors that influence citizens’ continuous use intention of e-Government services.

Although, previous studies have identified several factors from a range of theories that explain the nature of continuous use intention of various technologies, they lack attention to factors that are specifically relevant to the e-Government context. In particular, the extant e-Government services literature highlights information transparency as an important factor for any governments but there is a lack of understanding about its impacts on citizen’s perceptions of e-Government services (i.e. trust, empowerment, and satisfaction). Thus, this study focuses on examining the role of information transparency in citizen’s continuous use intention of e-Government services by integrating DeLone and McLean’s IS Success Model with the concept of information transparency, and theories of continuous trust and empowerment.

E-government , Information transparency , Continuous use , Continuous trust , Empowerment , Intention, D&M , Citizens , Satisfaction
International Conference on Information Resources Management Ho Chi Minh City, Vietnam, May 21 - 23 2014
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