Browsing School of Hospitality and Tourism by Author "Poulston, J"

Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand

Losekoot, E; Poulston, J (The Council for australasian University tourism and Hospitality education (CaUtHe), 2013)

Between 1972 and 2003 there were 168 attempts by terrorists to attack respondents or spectators at major sporting events around the world. A literature review of over 100 research papers outlines the reasons terrorist ...

Constructive dismissals in hospitality: perceived incidence and acceptance

Poulston, J (Department of Tourism, University of Otago, 2006)

Constructive dismissal and ad hoc disciplinary procedures are common in hospitality and many employees feel they are treated poorly by their immediate supervisors. This study identifies the perceived incidence and acceptance ...

Critical issues in food and beverage productivity: A review

Poulston, J; Luo, Y; Milne, S (AUT University, 2006)

Death by hospitality: beyond the call of duty

Poulston, J (AUT University, 2009)

Hospitality staff are often very dedicated to their work, protecting guests’ privacy even when circumstances are suspicious, and treating their wants and needs as paramount. In November 2008, several hotel staff were killed ...

Employee theft in hospitality: causes and excuses

Poulston, J (AUT University, 2007)

Enjoyment, tolerance, or rejection: responses to sexuality in the workplace

Poulston, J (Council for Hospitality Management Education (CHME), 2010)

Sexual harassment in hospitality workplaces is endemic, with more hospitality employees reporting incidences of harassment than in any other private sector industry. Various causes are proposed, but the sexualisation of ...

Food and beverage service sector productivity study

Milne, S; Harris, C; Clark, V; Poulston, J; Luo, Y (AUT University, 2007)

From self-employed hospitality entrepreneur to paid employee: the motivational factors behind the transition

Andringa, S; Poulston, J; Pernecky, T (Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013)

The New Zealand hospitality industry is characterised by a high rate of business start-ups and closures, especially in small and medium enterprises (Inland Revenue Department, 2011). One reason for this is that many ...

Getting on in hospitality: a preview

Poulston, J; Jenkins, A (University of Waikato, 2009)

Although ageism is an acknowledged form of discrimination in employment (Snape & Redman, 2003; Taylor & Walker, 1998), compared to other discriminatory behaviours such as racism and sexism, relatively little research has ...

An interesting insight into hospitality work: It’s all about giving pleasure

Poulston, J (Tuwhera, Auckland University of Technology, 2018)

No abstract.

Introduction to the NZTHRC 2010 Special Issue

Orams, M; Luck, M; Poulston, J (Cognizant Communication Corporation, 2010)

Metamorphosis in hospitality: from prostitution to harassment

Poulston, J (Department of Tourism, University of Otago, New Zealand, 2006)

Sexual harassment is significantly more common in hospitality than in other industries, and has a negative impact on both individuals and workplaces where it occurs. The New Zealand Human Rights Commission ’s 2001 report ...

Personality or skill? The differing expectations of hospitality managers and students

Harkison, T; Poulston, J; Kim, J (AUT University, 2010)

This paper examines hospitality managers and students assumptions about the preferred attributes of hospitality employees. Using a quantitative approach, 74 hospitality managers and 137 students were surveyed, revealing a ...

Sacking, staffing and supervision in commercial hospitality

Poulston, J (Sociological Association of Aotearoa N.Z. (SAANZ), 2004)

Anecdotally, hospitality has a reputation for poor ethical standards, and preliminary results from this doctoral study indicate such a reputation is well founded. However, the expected crimes of sexual harassment, theft, ...

Serving those less able: are we up to it? accommodating aging and disabled travellers

Schitko, D; Poulston, J (CAUTHE/University of Tasmania, School of Management, 2010)

Tourism is an $18.6 billion industry, currently accounting for 19.2% of New Zealand’s total revenue (Ministry of Tourism, 2007), and New Zealand hosted around 2.l5 million visitors in the year preceding July 2008. However, ...

Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'

Poulston, J (AUT University, 2008)

This study examines hospitality workers’ comments about sexual behaviour in hospitality to help understand the relationship between their attitudes to sexual behaviour and the nature of harassment. The traditions of sexual ...

Sexualisation and Harassment in Hospitality Workplaces: Who Is Responsible?

Waudby, B; Poulston, J (Emerald, 2017)

Purpose: This qualitative study examines employee responses to sexual behaviour in hospitality workplaces, to determine their roles and responsibilities in harassment prevention. Design: Female workers in restaurants ...

Staff shortages and turnover: Causes and solutions

Poulston, J (Auckland University of Technology, 2017)

No abstract.

Taking feng shui seriously

Poulston, J (AUT University, 2009)

Feng shui is a form a geomancy (divination) based on the landscape, and was initially used to select burial sites in China to ensure the spirits of the dead were protected from evil spirits. According to Eastern traditions, ...

Terrorism, rugby, and hospitality: she’ll be right

Peter, C; Poulston, J; Losekoot, E (Elsevier, 2014)

In 2011, international attention was focussed on New Zealand, host of the Rugby World Cup (RWC 2011), which brought 133,200 visitors to New Zealand over a three-month period. This exploratory study, undertaken before the ...