Browsing School of Hospitality and Tourism by Author "Kim, BP"

Now showing items 1-1 of 1

The impact of a primary service provider on customer satisfaction and engagement behaviour in dining experience: a cross-national study

Kim, BP; Lim, Y; Nemeschansky, B; Hemmington, N (Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE), 2014)

The global restaurant industry is flourishing and dining out accounts for a large proportion of family expenditure while competition in the market is also increasing. In order for a restaurant to be sustainable in this ...