Browsing School of Hospitality and Tourism by Author "Harris, C"
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Cinderella in Babylon: the discourse of housekeeping in Hotel Babylon
Harris, C; Schitko, D; Tregidga, H; Williamson, D (Council for Australian University Tourism and Hospitality Education (CAUTHE), 2009)This paper looks at the representations of housekeeping and housekeepers in the popular television series Hotel Babylon. The paper discusses some possible effects of the impression constructed of this area of hotel employment ... -
Cinderella in Babylon: the representation of housekeeping and housekeepers in the UK television series Hotel Babylon
Harris, C; Tregidga, H; Williamson, D (Intellect Ltd, 2011)This article examines representations of housekeeping and housekeepers in the popular television series Hotel Babylon. We take a reflective approach in consid-ering how identities and roles in the Hotel Babylon series are ... -
Creating sustainable employment in hospitality?
Harris, C; Williamson, D; Rasmussen, E; Wilkinson, H (Promaco Conventions Pty Ltd, 2008)Voluntary staff turnover has been a major problem in hospitality and many hospitality employers are concerned how staff retention can be improved in an industry which is characterised by narrow profit margins, fluctuating ... -
Food and beverage service sector productivity study
Milne, S; Harris, C; Clark, V; Poulston, J; Luo, Y (AUT University, 2007) -
From hospitality work to hospitable working: a hotel case study on increasing productivity and decreasing staff turnover
Harris, C; Williamson, D (Griffith University, 2008)This paper presents the case study of the James Cook Hotel Grand Chancellor, a New Zealand hotel that has reduced staff turnover through focusing on two particular drivers of productivity - Creating a Productive Workplace ... -
Higher level hospitality qualifications: who wants them?
Williamson, D; Harris, C; Jones, N; Goodsir, W (AUT University, 2011)A recent (2010) report by Business and Economic Research Limited (BERL) has highlighted concerns regarding qualification levels and productivity within the New Zealand hospitality workforce. The hospitality sector employs ... -
I love you - goodbye: exit interviews and turnover in the New Zealand hotel industry [Online]
Williamson, D; Harris, C; Parker, J (ER Publishing Ltd, 2008)Given the very tight labour market, skill shortages and staff retention have become major issues in the hotel industry. Furthermore, voluntary turnover incurs considerable expense as it is a labour intense service industry. ... -
I love you – goodbye: Exit interviews and turnover in the New Zealand hotel industry
Williamson, D; Harris, C; Gent, S (Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ), 2008)This paper presents findings from data analysis of exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand was ... -
Incorporating service learning into New Zealand hospitality education: benefits and issues
Aldridge, A; Williamson, D; Harris, C (Council for Australian University Tourism and Hospitality Education (CAUTHE), 2010)This paper discusses the benefits of offering a service learning component in the current New Zealand hospitality education curriculum. The paper is conceptual and draws on literature to build a justification for including ... -
Labour turnover in a New Zealand hotel company: the Gordian Knot? Initial results from a decade of exit interviews
Matthews, S; Williamson, DD; Nemeschansky, B; Brandt, L; Harris, C (Elsevier Ltd, 2011)This paper presents findings from the data analysis of formal exit interviews conducted in New Zealand’s largest hotel brand. The data is from 24 hotels, covering all regions of New Zealand and provides comparable data ... -
The end of the affair: exit interview efficacy in a New Zealand Hotel chain
Parker, J; Harris, C; Williamson, D (University of Technology, Sydney Sydney, Australia, 2007)This paper presents findings from data analysis of formal exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand ... -
The engines of distinction: discourse for main course in restaurant reviews
Williamson, D; Tregidga, H; Harris, C (Promaco Conventions Pty Ltd, 2009)Through a study of a set of restaurant reviews, this paper examines forms of knowledge constructed within such reviews and considers their potential effects. It examines 200 restaurant reviews published by New Zealand ... -
The impact of representative employee participation on work environment quality and business outcomes in the hotel industry
Markey, R; Harris, C; Lamm, F; Williamson, D; Lind, J; Busck, O; Knudsen, H (International Industrial Relations Association (IIRA), 2009)The paper evaluates the impact of representative employee participation on the work environment and business outcomes in the hotel industry in De nmark and New Zealand (NZ). These countries are of similar population and ... -
Work-life balance: comparative international perspectives from Hospitality workers
Deery, M; Harris, C; Baum, T; Williamson, D; Jago, L (University of South Australia/Council for Australian University Tourism and Hospitality Education (CAUTHE), 2011)The issue of work life balance (WLB) has attracted the attention of researchers for some time now, due mainly to the impact on personal and professional lives as well as the organisation's productivity. In the 24/7 labour ...