Browsing School of Hospitality and Tourism by Title
Now showing items 85-104 of 112
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Taking feng shui seriously
(AUT University, 2009)Feng shui is a form a geomancy (divination) based on the landscape, and was initially used to select burial sites in China to ensure the spirits of the dead were protected from evil spirits. According to Eastern traditions, ... -
Terrorism, rugby, and hospitality: she’ll be right
(Elsevier, 2014)In 2011, international attention was focussed on New Zealand, host of the Rugby World Cup (RWC 2011), which brought 133,200 visitors to New Zealand over a three-month period. This exploratory study, undertaken before the ... -
The absence of fatherhood: achieving true gender scholarship in family tourism research
(Routledge Journals, 2011)The lack of research into fathers on holiday is a reminder that understandings of masculinities and gender relations in tourism are absent compared to other disciplinary areas. Research on family holiday experiences is ... -
The benefits of training
(Euro-CHRIE Congress, 2006)This study assesses whether hospitality employees consider workplace training is adequate and identifies management’s view on the importance of training. Links between inadequate training and problems such as sexual ... -
The Elephant in the Room: The Accidental Prostitution of Hospitality Service Workers
(School of Business and Tourism, Southern Cross University, 2015)This study investigates sexual harassment in hospitality work, by interviewing women working in customer service roles. It explores their experiences and views on sexual harassment in hospitality service work. Semi-structured ... -
The end of the affair: exit interview efficacy in a New Zealand Hotel chain
(University of Technology, Sydney Sydney, Australia, 2007)This paper presents findings from data analysis of formal exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand ... -
The engines of distinction: discourse for main course in restaurant reviews
(Promaco Conventions Pty Ltd, 2009)Through a study of a set of restaurant reviews, this paper examines forms of knowledge constructed within such reviews and considers their potential effects. It examines 200 restaurant reviews published by New Zealand ... -
The impact of a mega event on knowledge transfer dynamics among organisations of a regional destination
(Sport Management Association of Australia and New Zealand (SMAANZ), 2012)The study seeks to explore the impact of a mega event on knowledge transfer processes among organisations in a regional destination-marketing environment. The research uses the 2011 Rugby World Cup (RWC 2011) to analyse ... -
The impact of a primary service provider on customer satisfaction and engagement behaviour in dining experience: a cross-national study
(Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE), 2014)The global restaurant industry is flourishing and dining out accounts for a large proportion of family expenditure while competition in the market is also increasing. In order for a restaurant to be sustainable in this ... -
The impact of immigration policy on Indian arts in New Zealand
(New Zealand India Research Institute and New Zealand South Asia Centre, the University of Canterbury, 2015)Changes in NZ’s immigration policy (2003) have resulted in the recent growth and diversity of New Zealand’s Indian population by 48% since 2006, with the majority Auckland based (Friesen, 2008; Statistics New Zealand, ... -
The impact of representative employee participation on work environment quality and business outcomes in the hotel industry
(International Industrial Relations Association (IIRA), 2009)The paper evaluates the impact of representative employee participation on the work environment and business outcomes in the hotel industry in De nmark and New Zealand (NZ). These countries are of similar population and ... -
The impact of the 2011 Rugby World Cup on the collaborative capacity of organisations in regional tourism destination marketing networks
(New Zealand Association of Event Professionals (NZAEP), 2013)Prior to the 2011 Rugby World Cup (RWC 2011), the need for effective partnerships and the development of high quality relationships between organisations involved in the event was consistently highlighted. This research ... -
The more the merrier? An exploration into intergenerational reconnection holiday experiences
(Travel and Tourism Research Association (TTRA), 2014)No abstract. -
The new age experience in Sedona, Arizona
(Queen Margaret University, 2013)This working paper examines the potential to customize a New Age destination, using data collected from hospitality and tourist operators at Sedona, Arizona, United States of America (USA). Data show that customization is ... -
The role of academic literacy in post-graduate hospitality education
(Ako Aotearoa Northern Regional Hub Project Fund, 2010)Staff and students in the School of Hospitality and Tourism at AUT, and practitioners working in a number of hotels in Auckland, participated in a project investigating the role of academic literacy in postgraduate ... -
The socialization of families away from home: group dynamics and family functioning on holiday
(Taylor & Francis, 2014)The focus on individuals in tourism research has led to limited and fragmented research on family groups and their leisure experiences away from home. This article extends conceptual and theoretical understandings within ... -
The working lives of older hotel workers: is there evidence of psychological disengagement in the work-to-retirement transition zone?
(Council for Hospitality Management Education (CHME), 2014)It is well known that the hospitality industry faces recruitment problems, with high levels of labour turnover (Poulston, 2008). Given population ageing, it is important that the industry recruits and retains older workers. ... -
Thinking about teaching thinking
(Council for Australasian Tourism and Hospitality Education (CAUTHE), 2016)Critical thinking is a promised outcome of many degrees, yet courses in thinking are uncommon, and personal experience suggests that teachers who question the validity of everyday information (such as how much water one ... -
Too Close to Servility? Why Is Hospitality in New Zealand Still a ‘Cinderella’ Industry?
(Intellect, 2017)Something strange is going on in New Zealand’s hospitality industry. While the sector is booming (with tourism bringing in 34.7 billion dollars in 2016 and driving record growth in hospitality jobs and hotel building), New ... -
Tour Guide Training for Hospitlable Nature-based Tour Experiences
(School of Hospitality & Tourism, Auckland University of Technology, 2018)The term ‘hospitality’ has long been linked to accommodation providers and eateries, but the wider range of hospitality, and hospitable experiences, has received little attention from academics and practitioners alike. ...