• Sacking, staffing and supervision in commercial hospitality

      Poulston, J (Sociological Association of Aotearoa N.Z. (SAANZ), 2004)
      Anecdotally, hospitality has a reputation for poor ethical standards, and preliminary results from this doctoral study indicate such a reputation is well founded. However, the expected crimes of sexual harassment, theft, ...
    • Samoa International Visitor Survey - January 2018 to June 2018

      Milne, S; Sun, M; Yi, J; Qi, H; Bakker, B (New Zealand Tourism Research Institute (NZTRI), Auckland University of Technology, 2018)
      No abstract.
    • 'Savoy Truffle': Love, Lust and Longing in a Box of Chocolates

      Neill, L; Hemmington, N (Ingenta, 2018)
      This article re-reads The Beatles’ song, ‘Savoy Truffle’, not as an ode to Eric Clapton’s rotting teeth and chocolate consumption, but rather as a thinly veiled rock music metaphor reflecting the triptych love relationship ...
    • Searching for the successful hospitality follower. A case study in Followership

      Wang, P; Cameron, A (CAUTHE, 2012)
      This paper adopts a qualitative approach to identify and analyse the meaning of followership in the hospitality industry. Interviews, utilising a semi structured questionnaire, will be undertaken to examine how followers ...
    • Serving those less able: are we up to it? accommodating aging and disabled travellers

      Schitko, D; Poulston, J (CAUTHE/University of Tasmania, School of Management, 2010)
      Tourism is an $18.6 billion industry, currently accounting for 19.2% of New Zealand’s total revenue (Ministry of Tourism, 2007), and New Zealand hosted around 2.l5 million visitors in the year preceding July 2008. However, ...
    • Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'

      Poulston, J (AUT University, 2008)
      This study examines hospitality workers’ comments about sexual behaviour in hospitality to help understand the relationship between their attitudes to sexual behaviour and the nature of harassment. The traditions of sexual ...
    • Sexualisation and Harassment in Hospitality Workplaces: Who Is Responsible?

      Waudby, B; Poulston, J (Emerald, 2017)
      Purpose: This qualitative study examines employee responses to sexual behaviour in hospitality workplaces, to determine their roles and responsibilities in harassment prevention. Design: Female workers in restaurants ...
    • Staff shortages and turnover: Causes and solutions

      Poulston, J (Auckland University of Technology, 2017)
      No abstract.
    • Strategy communication in family owned restaurants: an informal business

      Poulston, JM; Rosalin, G; Goodsir, W (Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013)
      Many New Zealand restaurants are family-owned, operating along more informal lines than larger commercially operated businesses. This particular characteristic, and the volatile nature of the restaurant industry, can limit ...
    • Subjectivity and ageism

      Poulston, JM; Jenkins, A (University of Wales Institute, Cardiff, 2011)
      Aesthetic labour is a common feature of hospitality work (Nickson et al., 2003), and working hours are often long and unsociable, and potentially incompatible with family or community responsibilities. Logic therefore ...
    • Survival strategies: a New Zealand hospitality habitual entrepreneur

      Neill, LJ; Liu, C (Bogazici University, 2011)
      The purpose of this paper is to report the findings of case study research conducted in Auckland, New Zealand in 2010. This research examined the motivators prompting a habitual entrepreneur to engage within new venture ...
    • Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis

      Baum, T; Cheung, C; Kong, H; Kralj, A; Mooney, S; Nguyễn Thị Thanh, H; Ramachandran, S; Dropulić Ružić, M; Siow, ML (MDPI, 2016)
      This paper is about the position of workforce and employment considerations within the sustainable tourism narrative. The paper aims to address the relative neglect of this area within the discourse of sustainable tourism ...
    • Taking feng shui seriously

      Poulston, J (AUT University, 2009)
      Feng shui is a form a geomancy (divination) based on the landscape, and was initially used to select burial sites in China to ensure the spirits of the dead were protected from evil spirits. According to Eastern traditions, ...
    • Terrorism, rugby, and hospitality: she’ll be right

      Peter, C; Poulston, J; Losekoot, E (Elsevier, 2014)
      In 2011, international attention was focussed on New Zealand, host of the Rugby World Cup (RWC 2011), which brought 133,200 visitors to New Zealand over a three-month period. This exploratory study, undertaken before the ...
    • The absence of fatherhood: achieving true gender scholarship in family tourism research

      Schänzel, HA; Smith, KA (Routledge Journals, 2011)
      The lack of research into fathers on holiday is a reminder that understandings of masculinities and gender relations in tourism are absent compared to other disciplinary areas. Research on family holiday experiences is ...
    • The benefits of training

      Poulston, J (Euro-CHRIE Congress, 2006)
      This study assesses whether hospitality employees consider workplace training is adequate and identifies management’s view on the importance of training. Links between inadequate training and problems such as sexual ...
    • The Elephant in the Room: The Accidental Prostitution of Hospitality Service Workers

      Waudy, B; Poulston, J (School of Business and Tourism, Southern Cross University, 2015)
      This study investigates sexual harassment in hospitality work, by interviewing women working in customer service roles. It explores their experiences and views on sexual harassment in hospitality service work. Semi-structured ...
    • The end of the affair: exit interview efficacy in a New Zealand Hotel chain

      Parker, J; Harris, C; Williamson, D (University of Technology, Sydney Sydney, Australia, 2007)
      This paper presents findings from data analysis of formal exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand ...
    • The engines of distinction: discourse for main course in restaurant reviews

      Williamson, D; Tregidga, H; Harris, C (Promaco Conventions Pty Ltd, 2009)
      Through a study of a set of restaurant reviews, this paper examines forms of knowledge constructed within such reviews and considers their potential effects. It examines 200 restaurant reviews published by New Zealand ...