• The new age experience in Sedona, Arizona

      Poulston, JM; Pernecky, T (Queen Margaret University, 2013)
      This working paper examines the potential to customize a New Age destination, using data collected from hospitality and tourist operators at Sedona, Arizona, United States of America (USA). Data show that customization is ...
    • The role of academic literacy in post-graduate hospitality education

      Strauss, P; Goodsir, W (Ako Aotearoa Northern Regional Hub Project Fund, 2010)
      Staff and students in the School of Hospitality and Tourism at AUT, and practitioners working in a number of hotels in Auckland, participated in a project investigating the role of academic literacy in postgraduate ...
    • The socialization of families away from home: group dynamics and family functioning on holiday

      Schänzel, HA; Smith, KA (Taylor & Francis, 2014)
      The focus on individuals in tourism research has led to limited and fragmented research on family groups and their leisure experiences away from home. This article extends conceptual and theoretical understandings within ...
    • The working lives of older hotel workers: is there evidence of psychological disengagement in the work-to-retirement transition zone?

      Jenkins, A; Poulston, JM; Davies, E (Council for Hospitality Management Education (CHME), 2014)
      It is well known that the hospitality industry faces recruitment problems, with high levels of labour turnover (Poulston, 2008). Given population ageing, it is important that the industry recruits and retains older workers. ...
    • Thinking about teaching thinking

      Poulston, J (Council for Australasian Tourism and Hospitality Education (CAUTHE), 2016)
      Critical thinking is a promised outcome of many degrees, yet courses in thinking are uncommon, and personal experience suggests that teachers who question the validity of everyday information (such as how much water one ...
    • Too Close to Servility? Why Is Hospitality in New Zealand Still a ‘Cinderella’ Industry?

      Williamson, D (Intellect, 2017)
      Something strange is going on in New Zealand’s hospitality industry. While the sector is booming (with tourism bringing in 34.7 billion dollars in 2016 and driving record growth in hospitality jobs and hotel building), New ...
    • Tour Guide Training for Hospitlable Nature-based Tour Experiences

      Porter, BA; Lueck, M (School of Hospitality & Tourism, Auckland University of Technology, 2018)
      The term ‘hospitality’ has long been linked to accommodation providers and eateries, but the wider range of hospitality, and hospitable experiences, has received little attention from academics and practitioners alike. ...
    • A Tourism Inflex: Generation Z Travel Experiences

      Robinson, V; Schanzel, H (Emerald, 2019)
      Purpose The purpose of this paper is twofold. First, it highlights the emergence of Generation Z and the interface of its members with the tourism system. Second, by way of a theoretical model, the paper provides a more ...
    • Towards Decolonising Tourism and Hospitality Research in the Philippines

      Aquino, R (Elsevier, 2019)
      In recent years, scholarshave focused their attention on demarcatingthe neocolonial situations that permeate the tourism and hospitality academy. The ‘critical turn’ in tourism studies called forthe decolonisation of tourism ...
    • Trends in family tourism

      Schänzel, HA; Yeoman, I (Emerald Group Publishing Limited, 2015)
      Purpose Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness, keeping family bonds alive and creating family ...
    • Unlocking the recreational and tourism potential of the Manukau Harbour

      Milne, S; Deuchar, C; Histen, S (New Zealand Tourism Research Institute, Auckland University of Technology, 2014)
      This report presents the results from the 2013-14 Manukau Harbour Visitor and Resident Surveys. The aim of the research is to review the recreational use and tourism potential of the Manukau Harbour and to gather insights ...
    • Views from the top and below: an exploration of what intersectionality brings to sectoral research

      Mooney, S; Ryan, I (Institute for Intersectionality Research and Policy, Simon Fraser University, Vancouver, 2014)
      The impact of gender and other embodied diversity markers is rarely mentioned in the burgeoning literature on careers. In contrast, feminist scholarship recognises the multiple ways gender, race/ethnicity, age, class and/or ...
    • Warm Workplace Relationships: How to Retain Hospitality Employees

      Mooney, S
      This article addresses the significance of workplace social connections for hospitality workers. When examining high turnover in hospitality, the focus is generally negative, such as shift work and low pay [1]. Surprisingly, ...
    • Where Is the Meaning We Have Lost in Hospitality? Turning the Light on the Values We Live and Work By

      Goodsir, WE; Rasmussen, E; Ingley, C (Council on Hotel, Restaurant, and Institutional Education (CHRiE), 2015)
      Tourism and hospitality have a rich tradition of values that emphasise care for individuals, a concern for community, and responsibility for society. However, these complex social interactions and traditional values are ...
    • Whose Diwali is it? The case of the Indian Community and Auckland City Council

      Booth, A (School of Hospitality and Tourism, Auckland University of Technology, 2013)
      This paper interrogates the ways that governmental agendas may affect the representation and expression of cultural identity. I trace factors that have transformed the production of Diwali, in Auckland, New Zealand. In ...
    • Work-life balance: comparative international perspectives from Hospitality workers

      Deery, M; Harris, C; Baum, T; Williamson, D; Jago, L (University of South Australia/Council for Australian University Tourism and Hospitality Education (CAUTHE), 2011)
      The issue of work life balance (WLB) has attracted the attention of researchers for some time now, due mainly to the impact on personal and professional lives as well as the organisation's productivity. In the 24/7 labour ...