• The benefits of training

      Poulston, J (Euro-CHRIE Congress, 2006)
      This study assesses whether hospitality employees consider workplace training is adequate and identifies management’s view on the importance of training. Links between inadequate training and problems such as sexual ...
    • The Elephant in the Room: The Accidental Prostitution of Hospitality Service Workers

      Waudy, B; Poulston, J (School of Business and Tourism, Southern Cross University, 2015)
      This study investigates sexual harassment in hospitality work, by interviewing women working in customer service roles. It explores their experiences and views on sexual harassment in hospitality service work. Semi-structured ...