• A dual-mediation model of justice and service recovery

      Xu, Y; Marshall, R; Tronvoll, B (Cornell University, 2011)
      In this service recovery research, distributive justice is set against a composite variable composed of procedural and interactive justice with co-creation, to compare the variables’ influence on satisfaction with the ...
    • Consumer comfort and its role in relationship marketing outcomes: an empirical investigation

      Gaur, SS; Madan, S; Xu, Y (Association for Consumer Research, 2009)
      Our study contends that relationship comfort has a positive impact on various relationship marketing outcomes namely, satisfaction, trust, commitment, loyalty and active voice. We investigate if consumer relationship ...
    • Employee satisfaction and customer satisfaction: testing the service-profit chain in a Chinese securities firm

      Xu, Y; Geodegebuure, R ("Business Perspectives" Publishing Company, 2005)
      With the rising share of the service sector in the global economy, best practices in production, human resource management (HRM) and marketing are copied from manufacturing and applied to service industries. As the production ...
    • Intangible relationship value in service industries

      Yang, AJ; Baxter, RA; Xu, Y (Australian and New Zealand Marketing Academy (ANZMAC), 2007)
      This paper describes a differentiated replication, in a service industry, of the test of a model of intangible value in business to business buyer-seller relationships. It models value from the seller’s perspective. The ...
    • Options on Leveraged ETF: Calibrations and Error Analysis

      Da Fonseca, JC; Xu, Y (Society for Computational Economics (SCE), 2015)
      Within the standard affine stochastic volatility framework we price options on leveraged and inverse leveraged ETFs using Fourier transform. We perform a calibration analysis for a given day on options written on leveraged ...
    • The future-proofed practitioner: a service-centred marketing curriculum

      Hilton, T; Bhat, R; Hyde, K; Xu, Y (ANZMAC, 2007)
      Hilton, Hughes and McDowell (2007) suggest that the core marketing curriculum as currently delivered within many UK business schools is failing to prepare marketing students for the types of organisations they are likely ...