• Bridging Hospitality Education and Community

      Cockburn-Wootten, C; McIntosh, A (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      The hospitality industry is not immune from the social issues facing our society. There are cases of hospitality initiatives for social change, including philanthropy and social enterprise [1]. In our academic work, the ...
    • Co-creating Knowledge in Tourism Research Using the Ketso Method

      Wengel, Y; McIntosh, A; Cockburn-Wootten, C (Taylor & Francis (Routledge), 2019)
      Tourism scholars have called for critical engagement with transformational co-creative methodologies. Within this call, there is a need for researchers to be positioned as facilitators and co-creators; rather than lone ...
    • Communicating Across Tourism Silos for Inclusive Sustainable Partnerships

      Cockburn-Wootten, C; McIntosh, A; Smith, K; Jefferies, S (Taylor & Francis (Routledge), 2018)
      Overcoming traditional tourism silos to develop long-term relationships with stakeholders is essential for transformational change. Adopting broader networks connects researchers to pertinent issues facing society, develops ...
    • Community Hospitality: Improving Advocacy and Support for Refugees

      McIntosh, AJ; Cockburn-Wootten, C (Council for Hospitality Management Education (CHME), 2018)
      When refugees are resettled into a destination, not-for-profit organisations offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, ...
    • A Critical Consideration of LEGO® SERIOUS PLAY® Methodology for Tourism Studies

      Wengel, Y; McIntosh, AJ; Cockburn-Wootten, C (Taylor & Francis (Routledge), 2019)
      In recent decade tourism researches turned their attention to creative qualitative methodologies to gain the deeper understandings of tourism phenomena. Despite the considerable body of research focusing on creative ...
    • Experiences of Tourists With Intellectual Disabilities: A Phenomenological Approach

      Gillovic, B; McIntosh, A; Cockburn-Wootten, C; Darcy, S (Elsevier BV, 2021)
      This paper aims to explore ways in which adults with intellectual disabilities experience tourism. The study applies phenomenology and draws on in-depth interviews with participants with intellectual disabilities focusing ...
    • How Hospitable Is Aotearoa New Zealand to Refugees?

      McIntosh, A; Cockburn-Wootten, C (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      Following the tragic events of the Christchurch shooting on 15th March 2019, New Zealanders projected a national image of hospitality towards Muslim New Zealanders, involving an Islamic call to prayer in Parliament, and ...
    • Improving the Accessibility of the Tourism Industry in New Zealand

      Cockburn-Wootten, C; McIntosh, A (MDPI AG, 2020)
      Internationally, the accessible tourism market has been identified as a growing segment that could lead the way for social inclusiveness, as well as providing the industry with financial gains and destination competitiveness. ...
    • The ‘MeBox’ Method and the Emotional Effects of Chronic Illness on Travel

      Ramanayake, U; Cockburn-Wootten, C; McIntosh, A (Taylor & Francis, 2019)
      Within tourism studies, there has been a gap in attempting to understand chronic illness within the context of travel. Researchers examining affective tourism have noted that much of everyday life endeavours to create order ...
    • Uncovering Absences and Gaps: Using Ketso in Qualitative Research for Accessible Tourism

      McIntosh, A; Cockburn-Wootten, C (Edward Elgar Publishing, 2021)
      Engagement of stakeholders in the research process provides valuable insights around tourism issues yet can be fraught with challenges. Ketso is a toolkit that can help overcome these barriers to facilitate stakeholder ...
    • When Words Become Difficult: A Critical Reflection of the ‘MeBox’ Method in Understanding Senior Travellers’ Responses to Loss

      Ramanayake, U; Cockburn-Wootten, C; McIntosh, A (Edward Elgar Publications, 2021)
      Multiple dimensions of our experiences such as visual, embodied and sensory experiences cannot always be easily expressed in words. Traditional qualitative methods may struggle to access these deep-rooted complex and ...