Browsing Masters Theses by Thesis Supervisor "Waizenegger, Lena"
Now showing items 1-2 of 2
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The Impacts of Information-seeking Strategies and Social Presence on the Interaction between Customers and Conversational Agents
(Auckland University of Technology, 2021)Many organisations in different industries have jumped on the bandwagon and implemented conversational agents (CAs) to support customer service operations. Although CAs are found to offer many benefits to their customers, ... -
The Role of Organisational Change Management in Robotic Process Automation Implementation Projects
(Auckland University of Technology, 2022)Robotic Process Automation (RPA) has witnessed a significant increase in popularity since 2018, with numerous medium and large enterprises adopting RPA each year. Despite the high uptake of RPA, there are many challenges ...