• An Exploration of Digital Technology for Cultural Preservation in Tonga

      Mesui, Anau (Auckland University of Technology, 2019)
      Cultural heritage is the legacy of our ancestors, connects us with our ancestral roots and shapes the way we live today. A society's heritage serves an essential purpose for educating people about their own culture and ...
    • Impact of Conversational Agents on Customer Service Employees

      Ugale, Arlene (Auckland University of Technology, 2020)
      Many organisations are implementing conversational agents (CAs) such as chatbots and virtual assistants to perform customer service functions due to the technology’s cost-effectiveness and ease of use for customers. The ...