Browsing Masters Dissertations by Author "Kolah, Varzan"

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To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives

Kolah, Varzan (Auckland University of Technology, 2011)

Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented successfully at airports. Travellers seem to have accepted this technology and have become familiar with the concept. ...

Browsing Masters Dissertations by Author "Kolah, Varzan"

To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives ﻿

To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives