Browsing Masters Dissertations by Author "Kolah, Varzan"

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To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives

Kolah, Varzan (Auckland University of Technology, 2011)

Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented successfully at airports. Travellers seem to have accepted this technology and have become familiar with the concept. ...