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Browsing Masters Dissertations by Date
Now showing items 1-20 of 754
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Impact of Conversational Agents on Customer Service Employees
(Auckland University of Technology, 2020)Many organisations are implementing conversational agents (CAs) such as chatbots and virtual assistants to perform customer service functions due to the technology’s cost-effectiveness and ease of use for customers. The ... -
Authenticity of Yum Cha in Auckland, New Zealand, As Compared With Guangzhou, China, the Country of Origin
(Auckland University of Technology, 2020)Food authenticity has become an important topic in recent years. Especially when a food is found far from the place of origin, its authenticity is doubted and argued over. Yum cha is the art of drinking Chinese tea and ... -
Lost in Wonderland: Policy, Education and Māori Realities
(Auckland University of Technology, 2020)The history of Māori society and education shows how Māori identity and culture have not remained static, but have been subject to ongoing processes of change. Despite many decades of policy initiatives, Māori underachievement ... -
Supporting Older Adults to Access Healthcare Services to Enable Them to Age-in-place: A Literature Review
(Auckland University of Technology, 2020)The world is experiencing unprecedented growth among older adults (World Health Organisation (WHO), 2005). New Zealand is also seeing an increase in older adults. New Zealand government policy favours the notion that ... -
Breathing and Relating: Exploring a Therapist's Heuristic Experience
(Auckland University of Technology, 2020)What is my experience of consciously breathing while in sessions with clients? This research question sparked a year of exploration into breathing and relating as a beginning psychotherapist. Following a heuristic self-search ... -
Ecotourism in New Zealand: A Catalyst for Sustainable Development
(Auckland University of Technology, 2020)Since the 1980s, when ecotourism had emerged, a paradigm shift has occurred from mass tourism towards ecotourism. This shift indicates an increase in travellers’ decision making based on environmental awareness and an ... -
Exploratory Research on the Satisfaction and Dissatisfaction of Luxury Cruise Ship Passengers
(Auckland University of Technology, 2020)Customer satisfaction and dissatisfaction has received a lot of attention from research. Previous studies related to customer satisfaction and dissatisfaction have concentrated on hospitality products, such as hotels, ... -
The Disobedient Game
(Auckland University of Technology, 2020)This dissertation is an exploration into the future of school. In order to explore the future of school it engages with the concepts of living life with infinite game values (Harré, 2017) and productive disobedience in ... -
Virtual Potential Spaces: A Hermeneutic Exploration of the Bridge Between Winnicott and Virtual Reality
(Auckland University of Technology, 2020)Virtual reality (VR) is a new and exciting technology which shows great potential and promise in fields such as entertainment, health, education, business, public safety, and the military sectors. The highly immersive ... -
Supporting Cultural Awareness for Teaching Staff in a Polytechnical Institute
(Auckland University of Technology, 2020)How academic staff and leadership show cultural awareness to students in a tertiary education environment can be highly beneficial to students of diverse cultures, and may help them to succeed in their studies. Students ... -
The Evolution of Sustainability Assurance: The Case of Fortune Global 500
(Auckland University of Technology, 2020)Purpose: The purpose of the research is to examine the current state of the practice of sustainability assurance and to understand how the practice of sustainability assurance has changed, if at all, over time. Design/m ... -
The Relationship Between Sustainable and Ethical Supply Chain Disclosures and Competitive Advantage in the Apparel Manufacturing Sector
(Auckland University of Technology, 2020)Purpose – The objective of this research is to assess whether supply chain disclosures increase the values and competitive advantages for firms in the apparel manufacturing industry in Generalised Systems of Preferences ... -
Pet Ownership As a Component of Psychosocial Resilience to Disaster: An Exploratory Study in West Moors, Dorset, United Kingdom
(Auckland University of Technology, 2020)When disaster strikes, the focus of disaster management is on protecting the lives of humans and there is little or no provision for the welfare of animals. This approach, as well as denying animals protection as fellow ... -
The Solo Filipina Traveller: From the Insights of Travel Bloggers
(Auckland University of Technology, 2020)Female travellers play a dominant role in the tourism industry. In recent years, this market has held a strong presence in solo travel, where they represent two thirds of its market. The tourism industry is experiencing ... -
Abstraction and Prediction Algorithms: A Harm-reduction Framework
(Auckland University of Technology, 2020)ProPublica’s allegations, that an algorithmic tool used to predict re-offenders is “biased against blacks”, met a wave of criticism from the wider community. Researchers have since shown a trade-off between accuracy and ... -
An Exploration of Gendered Food Bias in Central Rural North Indian Homes
(Auckland University of Technology, 2020)The North Indian society is deeply patriarchal and as a result, the women often suffer. The cultural and societal expectations of women burden their health and well-being throughout their lives, affecting various parts of ... -
The Perceived Importance of the Changing Political Environment on SME Market Entry: New Zealand SMEs Entering the United States
(Auckland University of Technology, 2020)The central aim of this study is to explore the perceptions of New Zealand small-and medium-sized enterprises (SMEs) that have recently experienced internationalisation into the United States (US). The reason for this is ... -
The Use of Art Therapy in Work With Adult Survivors of Childhood Sexual Abuse Trauma: A Thematic Analysis
(Auckland University of Technology, 2020)This dissertation is an analysis of interdisciplinary literature, to develop themes that relate to the research topic of the use of art therapy in the therapeutic work with adult survivors of childhood sexual abuse trauma. ... -
Chinese Travellers’ Adoption of Mobile Payment Applications of WeChat Pay and Alipay in New Zealand Hotels
(Auckland University of Technology, 2020)Mobile payment has become increasingly popular in various consumption situations from daily coffee orders to the farmer’s market in recent years. As a result, mobile payment has accelerated the evolving of a cashless society ... -
How Is the Concept of Education for Sustainability (EfS) Currently Being Interpreted by a Small Group of Interested Teachers?
(Auckland University of Technology, 2020)We are fast approaching a climate catastrophe and yet education for sustainability (EfS) continues to be a programme addressed with a lack of urgency in many of our schools. Any chance of New Zealand schools achieving the ...