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Browsing Masters Dissertations by Date
Now showing items 1-20 of 714
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Impact of Conversational Agents on Customer Service Employees
(Auckland University of Technology, 2020)Many organisations are implementing conversational agents (CAs) such as chatbots and virtual assistants to perform customer service functions due to the technology’s cost-effectiveness and ease of use for customers. The ... -
Authenticity of Yum Cha in Auckland, New Zealand, As Compared With Guangzhou, China, the Country of Origin
(Auckland University of Technology, 2020)Food authenticity has become an important topic in recent years. Especially when a food is found far from the place of origin, its authenticity is doubted and argued over. Yum cha is the art of drinking Chinese tea and ... -
Lost in Wonderland: Policy, Education and Māori Realities
(Auckland University of Technology, 2020)The history of Māori society and education shows how Māori identity and culture have not remained static, but have been subject to ongoing processes of change. Despite many decades of policy initiatives, Māori underachievement ... -
Supporting Older Adults to Access Healthcare Services to Enable Them to Age-in-place: A Literature Review
(Auckland University of Technology, 2020)The world is experiencing unprecedented growth among older adults (World Health Organisation (WHO), 2005). New Zealand is also seeing an increase in older adults. New Zealand government policy favours the notion that ... -
Breathing and Relating: Exploring a Therapist's Heuristic Experience
(Auckland University of Technology, 2020)What is my experience of consciously breathing while in sessions with clients? This research question sparked a year of exploration into breathing and relating as a beginning psychotherapist. Following a heuristic self-search ... -
Ecotourism in New Zealand: A Catalyst for Sustainable Development
(Auckland University of Technology, 2020)Since the 1980s, when ecotourism had emerged, a paradigm shift has occurred from mass tourism towards ecotourism. This shift indicates an increase in travellers’ decision making based on environmental awareness and an ... -
Exploratory Research on the Satisfaction and Dissatisfaction of Luxury Cruise Ship Passengers
(Auckland University of Technology, 2020)Customer satisfaction and dissatisfaction has received a lot of attention from research. Previous studies related to customer satisfaction and dissatisfaction have concentrated on hospitality products, such as hotels, ... -
The Disobedient Game
(Auckland University of Technology, 2020)This dissertation is an exploration into the future of school. In order to explore the future of school it engages with the concepts of living life with infinite game values (Harré, 2017) and productive disobedience in ... -
Virtual Potential Spaces: A Hermeneutic Exploration of the Bridge Between Winnicott and Virtual Reality
(Auckland University of Technology, 2020)Virtual reality (VR) is a new and exciting technology which shows great potential and promise in fields such as entertainment, health, education, business, public safety, and the military sectors. The highly immersive ... -
Implications of Circular Product Design for Business Model and Supply Chain Management: A Thematic Analysis
(Auckland University of Technology, 2020)The Circular economy (CE) concept has gained much attention in recent years as an alternative economic model to the dominant take-make-dispose linear model. Product waste has been identified as a leading contributor to the ... -
Supporting Cultural Awareness for Teaching Staff in a Polytechnical Institute
(Auckland University of Technology, 2020)How academic staff and leadership show cultural awareness to students in a tertiary education environment can be highly beneficial to students of diverse cultures, and may help them to succeed in their studies. Students ... -
The Evolution of Sustainability Assurance: The Case of Fortune Global 500
(Auckland University of Technology, 2020)Purpose: The purpose of the research is to examine the current state of the practice of sustainability assurance and to understand how the practice of sustainability assurance has changed, if at all, over time. Design/m ... -
Enhancing Readiness: an Exploration of the New Zealand Qualified Firefighter Programme
(Auckland University of Technology, 2019)Volunteers significantly contribute towards the operational capability of many organisations, including New Zealand's national fire service: Fire and Emergency New Zealand. Ensuring that volunteers are trained to attend ... -
Lived Experiences of Secondary School Technology Leaders With Flexible Learning Environments
(Auckland University of Technology, 2019)Flexible Learning Environments (FLEs) are a highly topical aspect of New Zealand education due to the work of the OECD (2015) and the prioritisation of the flexible spaces by the New Zealand Ministry of Education. Much of ... -
Leadership Practices That Raise the Achievement of Māori Learners: an Examination of Practices
(Auckland University of Technology, 2019)This dissertation aims to inquire into the practices of educational leaders that seek to raise the achievement outcomes of Māori learners. Despite the efforts of policy makers and educators, Māori learners achieve below ... -
Role of Human Resources in Developing Organizational Trust in Public Sector Organizations of India
(Auckland University of Technology, 2019)Global economy has given rise to strategic human resource management (SHRM) in recent times. On account of this, the HRM systems have been identified as one of the crucial aspects of any organization since last few decades ... -
Single Mothers With Children Traveling: How Hard Can It Be?
(Auckland University of Technology, 2019)This dissertation considers single parents, especially single mothers’ perspectives of a holiday trip with their children. Currently the tourist industry is looking at this phenomenon. The traditional nuclear family with ... -
Investigating the Associations of Problem Gambling With Mental Health Risk Factors Among Pacific Women Living in New Zealand
(Auckland University of Technology, 2019)Problem gambling is a severe mental health issue. Both New Zealand and International evidence agree that some groups within populations are more vulnerable to developing problematic gambling behaviours than others. Within ... -
Chinese Tourists’ Dining Preference in New Zealand
(Auckland University of Technology, 2019)Chinese tourism plays a significant role in the New Zealand market, with food choices being essential to Chinese culture and daily life. However, there appears little research on Chinese tourists’ dining preference, ... -
Travel Motivations and Behaviours of Mainland Chinese Students in New Zealand
(Auckland University of Technology, 2019)Due to the growth in numbers of international students studying abroad, the international education market has gradually increased globally. In New Zealand, international student tourism is the fourth largest export and ...