Browsing Doctoral Theses by Author "Van Deventer, Sean"

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The Impact of Relational Switching Costs on the Decision to Retain or Replace IT Outsourcing Vendors

Van Deventer, Sean (Auckland University of Technology, 2016)

While the IT outsourcing market is growing in terms of the volume of business, organisations are at the same time replacing their outsourcing vendors more frequently. Replacing vendors can affect the stability and quality ...