Browsing Doctoral Theses by Author "Puwakgaha Kumbure, Sarath Munasinghe"

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Host-guest Encounters in a Tourist Destination: Exploring the Experiences of Sri Lankan Hospitality From a Foreign Tourist’s Perspective

Puwakgaha Kumbure, Sarath Munasinghe (Auckland University of Technology, 2019)

In tourism, hospitality is frequently viewed from a service encounter perspective – a perspective that reflects the role hospitality has in service encounters in hospitality businesses. From this perspective, hospitality ...