Mobile payment: towards a customer-centric model

Date
2008
Authors
Petrova, K
Supervisor
Item type
Conference Contribution
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Springer-Verlag
Abstract

Mobile payment normally occurs as a wireless transaction of monetary value and includes the initiation, authorization and the realization of the payment. Such transactions are facilitated by purpose-built mobile payment systems that are part of the service infrastructure supporting the functioning of mobile business applications. A number of stakeholder groups may be involved in concluding a mobile payment transaction, among them customers, mobile operators, financial institutions, merchants, and intermediaries. In this paper, mobile payment systems are characterised from the point of view of the stakeholder groups. Building on existing work, a supply and demand model for the investigation of mPayment services is presented, and applied to a case study.

Description
Keywords
Mobile payment , mPayment , Mobile commerce , Stakeholders , Value chain , Customer-centric , Adoption
Source
9th International Conference on Web Information Systems Engineering (WISE 2008), Auckland, New Zealand, 2008-09-01 - 2008-09-03, pages 12 - 23
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