Browsing Open Theses & Dissertations by Thesis Supervisor "Wang, Pola"
Now showing items 1-7 of 7
-
Chinese Tourists’ Dining Preference in New Zealand
(Auckland University of Technology, 2019)Chinese tourism plays a significant role in the New Zealand market, with food choices being essential to Chinese culture and daily life. However, there appears little research on Chinese tourists’ dining preference, ... -
Exploratory Research on the Satisfaction and Dissatisfaction of Luxury Cruise Ship Passengers
(Auckland University of Technology, 2020)Customer satisfaction and dissatisfaction has received a lot of attention from research. Previous studies related to customer satisfaction and dissatisfaction have concentrated on hospitality products, such as hotels, ... -
The Impact of Key Attributes in Nightclub Experience of Generation Z Customers: The Moderating Role of Gender
(Auckland University of Technology, 2020)This study examines generation Z customers’ nightclub experience and their impact on their satisfaction and loyalty, and further investigates the moderating role of gender difference in the relationships between nightclub ... -
An investigation of how job satisfaction mediates the impact of emotional intelligence on organisational citizenship behaviour in the New Zealand hospitality industry
(Auckland University of Technology, 2018)The two main purposes of this study were to explore whether employee emotional intelligence can influence the behaviours that motivate employees to help others and whether emotional intelligence can influence such behaviours ... -
Satisfaction Factors of Tourists Staying in Queenstown’s Airbnbs: An Exploratory Study
(Auckland University of Technology, 2021)Because satisfying customers is a persistent goal of the hospitality industry, many studies have aimed to determine the key factors of guest satisfaction. More recently, with the emergence of the sharing economy, Airbnb ... -
Standardisation or Customisation? An Investigation of the Attributes of Customer Experience Among International Hotel Brands in China and New Zealand
(Auckland University of Technology, 2021)The features of international hotel brands are reflected in the standardised hotel products and services they offer (Ivanova et al., 2016). However, the needs and expectations of hotel guests are changing, as they now seek ... -
A Study of Chinese Free Independent Travellers’ Motivations and Their Preferred Accommodation Types in New Zealand
(Auckland University of Technology, 2018)This dissertation explores whether the travel motivations of Chinese free independent travellers (FITs) affect their accommodation selection preferences on trips to New Zealand. The Chinese outbound tourism industry has ...