Browsing Open Theses & Dissertations by Thesis Supervisor "Nemeschansky, Ben"
Now showing items 1-2 of 2
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Effect on customers' perceptions of dining experiences due to the promotion of sustainability practices: A qualitative content analysis of user-generated online restaurant reviews in Auckland, New Zealand
(Auckland University of Technology, 2021)Although restaurateurs have been gradually adopting sustainability initiatives in restaurants, there is a knowledge gap in understanding the effect of these practices on customers perceptions of restaurants that promote ... -
The Impact of Key Values of Mobile Technology Applications on Customer Satisfaction and Loyalty: The Moderating Role of Access Frequency
(Auckland University of Technology, 2021)The main purpose of this research project is to examine the impact of the key attributes of the mobile technology application (MTA) in casual dining restaurants in Vietnam, on customer satisfaction and customer loyalty of ...